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Mobiles

Archives for January 2017

Misinformed and misrepresented discount on phone contract upgrade: can I cancel?
Hi I'm looking for a little bit of advice really. I have an ongoing complaint with a phone network, and currently with the ombudsmen service. I don't know how much you're allowed to say during this process so let's refer to them as network x for now. I used to work for network x last year. We were informed by the store…
VODAFONE.... sold or lost my data?
Wife had a call from 01301 330023. Caller was not very clear claimed to be from UK pro... could have been UK Property or something similar sounding. It wasnt very clear. The issue is the caller asked for me. The only link to my wifes phone and me is the provider.. VODAFONE... Have they sold my data or had my data stolen?…
Advice / Knowledge on Blocked phones
Hi all Forum Newbie .. read for many years but hope I can contribute something this year. I do have something I need a little help / advice / knowledge with. Basically, my friend used to work for a company who paid her phone bill (company sim). She had been off sick leave for a long time and recently got her own new payg…
ID Mobile lost my ported number. (gave it to someone else?)
Saw a decent offer in the MSE newsletter for 6GB data and lots of minutes, texts with iD Mobile for £12.50 a month. ( iD Mobile are owned by CarPhone Warehouse). Signed up - via the MSE link, so that MSE gets a little bit of referral business - and on Dec 11th, gave iD Mobile my PAC code from O2, my old provider. Was told…
Nokia 130 & £10 EE top-up - almost free after cashback
Nokia 130 is 79 pence on EE website providing you buy a £10 top-up (Thanks to HUKD.) http://shop.ee.co.uk/mobile-phones/pay-as-you-go/nokia-130-payg/details# Topcashback is paying £9.99 cashback on pay-as-you-go phones, providing they include a £10 top-up (excluding Alcatel Pixi 3.) The £10 top-up, which is for one month,…
Is there a problem with Virgin?
I haven't been able to use my mobile phone for the past few days because there is no network coverage. Despite googling this I can't find anything out and although I have tried to phone Virgin Mobile, I gave up after being on hold for 20+ mins. Is anyone else experiencing problems? Many thanks.
Pay As You Go
When did PAYG become "pay X for 30 days worth of service"? Where can i find a proper PAYG deal; ie where i only need to buy more when I run out of credit, the way it used to be. It seems every network has this 30 day nonsense. That's a contract by any definition: if you don't top up you lose all remaining credit.
How to send all voice calls to voice message?
Good Morning Folks I have a pay as you go sim card in my Samsung Galaxy S4. Can someone tell me how to send all incoming calls to voice mail? I have looked at various youtube videos and searched on the internet but still can't seem to do this. Thanks
Please recommend a smart phone under £100
Wife wants a new phone. Her current one is a Samsung s3 with only 8gb of storage which isn't enough. Can anyone recommend a. Ew one for ideally under £100 which can be used on giffgaff and has more storage. Do not want to go 2nd hand iPhones etc Thanks
I receive promotional txts that I can't respond "STOP" to. Any ideas?
Just wondering if you guys know a solution?
iPhone 6/6s any deals out there on payg?
Son being nagging me for an iPhone 6/6s. What is the difference between the two? Am looking for a payg phone, no contract unless it works out cheaper overall. He is a low user. At a quick glance the 6 is around £600 mark at argos. Thinking of buying second hand. Is there anything I need to be aware of? I heard battery is…
I tried to upgrade through Carphone Warehouse but failed credit check
My question is can i now go to EE (my current network) and personally upgrade with them instead? I made a mistake and should have just upgraded with EE themselves, as even though i do have bad credit, i ended up getting an upgrade based on a trust deed previously. So no credit check was applied. That was two years ago when…
No signal on EE?
This has been on going since December, at my home address no signal. I have been onto EE countless times who admit there is a problem saying the mast has been downgraded, Level 2 don't really know what to do as they can see they can't do anything but won't let me out of contract. I have emailed the CEO who has been in…
Third party website phone contract
I've found a phone deal with EE from a third party phone company. It's for an iPhone 7. I noticed in the information it says phone will be locked to first sim that is inserted. Does this mean locked to the phone provider sim (ee) or locked to my sim once I put it in? I'm confused. Is this to stop it from being sold on?…
Port Out Termination fee
Hello, my wife and I have had our mobile phone contract with Orange (and then EE) since mobile phones began. We have renewed our contracts over the years simply to upgrade the phones however during a shopping trip just prior to xmas last year we seen a better deal with O2 so we changed provider knowing that we were…
Three - Problems?
I purchased a 3 PAYG sim as a back up for my normal mobile this morning and to try out their signal in our area with the possibility of switching my main number to them. Reason? Good deal for overseas calls if on contract and 6- month expiry of credit on PAYG. Got home. No signal. Waited an hour. No signal. Rang 3 who told…
Who repairs broken phone .. supplier, network or Phone manufacturer ?
My current phone contracts ends in just over 3 weeks time. last week I posted a question here about SIM only deals as my phone was great, so why change it. Since then I phoned my network (O2) to give them their 30 day notice period to cancel my contract after the 24 months and get my PAC number. Phone still 100% A couple…
Vodafone Not Big Value Bundle
When I bought a smartphone i bought a ten pound big value bundle. At the time I thought it a good deal and I've still got a lot of minutes and data left over. Problem is, as i've just discovered, they don't carry over after the 30 day period. I wasn't told this, and I explicitly asked the sales person if this was the case…
Virgin mobile charging for dialled calls even when number is busy?
I cant believe it! I am on an old PAYG tariff (simply 8p). Noticing recently that my credit was disappearing fast I checked to find that Virgin were charging me for calling an English landline number that was busy (engaged tone). After calling customer service & arguing I was eventually put through to a Manager by the name…
Any experience of unshackled.com
Does anyone have any experience of using unshackled.com? I've got my heart set on a newer iPhone, and no-one can come close to what unshackled can offer me. It's a way of paying on credit (but it's a lot cheaper than PayPal Credit that Apple suggest on their website. Does anyone have any positive or negative experience of…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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