Port Out Termination fee

Theshedman

Hello, my wife and I have had our mobile phone contract with Orange (and then EE) since mobile phones began. We have renewed our contracts over the years simply to upgrade the phones however during a shopping trip just prior to xmas last year we seen a better deal with O2 so we changed provider knowing that we were finished with the current EE contract.
I should have known better but I was unaware of 30 days notice when out of contract and I'd never heard of Port Out Termination fee. I'm not going to challenge EE for the £30.88 (£15.44 each) they're charging because I should have known however my view is this is nothing short of fees by stealth and the regulator should be right onto it. I changed provider for my broadband last year and there was absolute zero fees.
Look out for this folks when changing your mobile provider.

SuperAllyB

There are hundreds of similar threads on here. I've never had a mobile contract that's didn't have a 30 day notice period for ending it.

The problem is that a lot of people seem to think their contract ends after the 12, 18 or 24 months that they signed up for. However, the contracts don't end - the months you sign up for is merely a minimum term.

boatman

You pay your line rental in advance, so check to make sure you haven't paid for the period already. The 'fee' they charge is basically the same as the line rental, you should not pay both.

System

Theshedman wrote: »

Hello, my wife and I have had our mobile phone contract with Orange (and then EE) since mobile phones began. We have renewed our contracts over the years simply to upgrade the phones however during a shopping trip just prior to xmas last year we seen a better deal with O2 so we changed provider knowing that we were finished with the current EE contract.
I should have known better but I was unaware of 30 days notice when out of contract and I'd never heard of Port Out Termination fee. I'm not going to challenge EE for the £30.88 (£15.44 each) they're charging because I should have known however my view is this is nothing short of fees by stealth and the regulator should be right onto it. I changed provider for my broadband last year and there was absolute zero fees.
Look out for this folks when changing your mobile provider.

It wasn't a porting specific charge as you'd have been billed the same for disconnecting on the same day.

You could have seen out the notice period (you agreed to) by specifying your port date for the end of the notice period.

mobilejunkie

Not really. They could transfer out to the new network near the ned of the 30 days since the PAC was issued, but you can't tell the network giving it when to use it. It's not them that uses it and if unused the contract continues.

System

mobilejunkie wrote: »

Not really. They could transfer out to the new network near the ned of the 30 days since the PAC was issued, but you can't tell the network giving it when to use it. It's not them that uses it and if unused the contract continues.

I did it recently: I got a PAC and when I gave it to my new network, I specified the port in date.

d123

Theshedman wrote: »

Hello, my wife and I have had our mobile phone contract with Orange (and then EE) since mobile phones began. We have renewed our contracts over the years simply to upgrade the phones however during a shopping trip just prior to xmas last year we seen a better deal with O2 so we changed provider knowing that we were finished with the current EE contract.
I should have known better but I was unaware of 30 days notice when out of contract and I'd never heard of Port Out Termination fee. I'm not going to challenge EE for the £30.88 (£15.44 each) they're charging because I should have known however my view is this is nothing short of fees by stealth and the regulator should be right onto it. I changed provider for my broadband last year and there was absolute zero fees.
Look out for this folks when changing your mobile provider.

Every network requires 30 days notice in their terms, you'll find o2 will charge you similarly when you leave them.

mobilejunkie

Heng_Leng wrote: »

I did it recently: I got a PAC and when I gave it to my new network, I specified the port in date.

To your new network... not the old one.

System

mobilejunkie wrote: »

To your new network... not the old one.

I never said anything about the old network...
You give the PAC (to the new network) and agree a port date.