Virgin mobile charging for dialled calls even when number is busy?

Pete_Skinner

I cant believe it! I am on an old PAYG tariff (simply 8p).
Noticing recently that my credit was disappearing fast I checked to find that Virgin were charging me for calling an English landline number that was busy (engaged tone).
After calling customer service & arguing I was eventually put through to a Manager by the name of Dexter ( ref number 7782785) who assured me this is their current policy.
I am outraged & do not know where to turn next!

Ian011

That doesn't sound correct. Complain to Ofcom.

However, why are you on a tariff that charges a per-minute rate for calls to landline numbers and 03 numbers? It is usually a lot cheaper to pay for a package of inclusive calls. These are available on contracts (with or without a handset) or on pay-as-you-go.

Frozen_up_north

If "Simply 8p" is 8p per minute, ask for your PAC and get a PAYG SIM from Three, they only charge 3p per min on PAYG.

preecey

I agree with what others have said.

If your phone is 3G capable, it would be silly not to switch to Three and enjoy Pay As You calls for just 3p per minute, texts 2p and data 1p per MB. Plus you get 150MB free with every top-up. Three and EE (EE provides the network coverage for Virgin) now share each other's 3G networks, so if you get a signal with Virgin you'll also get signal with Three.

Your phone isn't 3G enabled? O2's Classic Pay As You Go has calls, texts and data for 5p each/per MB, and their SIMs can be used in basic phones.

AndyPK

lucky you are on the 8p deal with the EE network available to you,

Wish I had a SIM on the VM 8p deal. Lucky you, Keep it.

Pete_Skinner

preecey wrote: »

I agree with what others have said.

If your phone is 3G capable, it would be silly not to switch to Three and enjoy Pay As You calls for just 3p per minute, texts 2p and data 1p per MB. Plus you get 150MB free with every top-up. Three and EE (EE provides the network coverage for Virgin) now share each other's 3G networks, so if you get a signal with Virgin you'll also get signal with Three.

Your phone isn't 3G enabled? O2's Classic Pay As You Go has calls, texts and data for 5p each/per MB, and their SIMs can be used in basic phones.

Thanks for all my replies, I mainly use this phone to make free virgin - virgin calls ( 50 free mins per Month, I don't text or use data. Up until last year it was only costing me approx. 50p per month. Now Virgin are telling me that ee will charge everyone for chargeable dialled calls that are not connected no matter which tariff they are on!

System

Pete_Skinner wrote: »

I cant believe it! I am on an old PAYG tariff (simply 8p).
Noticing recently that my credit was disappearing fast I checked to find that Virgin were charging me for calling an English landline number that was busy (engaged tone).
After calling customer service & arguing I was eventually put through to a Manager by the name of Dexter ( ref number 7782785) who assured me this is their current policy.
I am outraged & do not know where to turn next!

Easy, don't phone any English landline numbers.

When I call Scottish ones, I don't get charged unless they pickup or it goes to voicemail.
I think it was same last time I called a Welsh landline too.

AndyPK

well the main thing is that you know now.

So don't be so impatient pressing the redial button!

or if you are super tight, give them 1 ring from other phone, and if it starts ringing hang up and then redial from your VM8p phone :rotfl::money:


Annoy the person you will be ringing though :rotfl:

Pete_Skinner

Heng_Leng wrote: »

Easy, don't phone any English landline numbers.

When I call Scottish ones, I don't get charged unless they pickup or it goes to voicemail.
I think it was same last time I called a Welsh landline too.

This was always the case until recently!!

Pete_Skinner

Pete_Skinner wrote: »

This was always the case until recently!!

This needs bringing to the attention of National Media!!
They have altered the rules without telling anyone:mad:

Pete_Skinner

I wonder if Martin can help with this?