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BA Flight to EWR cancelled - rerouted to JFK
Hi all Thought I'd share my reply from BA in response to my letter regarding flights in Dec 2013 (new user so can't post links otherwise I'd link to my original post). BA have sent a very nice and apologetic email back. And they have offered 50% compensation, "because you arrived at your destination within four hours of…
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United Airlines UA 935 on Friday August 7th
We have received notification of compensation under EU rules as the flight returned to Heathrow However UA are refusing to compensate for a further delay to the replacement flightthe following day of over 3 hours which then led to a missed connection for a subsequent flight from LAX In total final arrival was 48 hours late…
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Getting letter to confirm delayed flight
Hi, My travel insurance want a letter from the airline stating that my flight was delayed. I flew Norweigan Airlines from Orlando to Copenhagen. This flight was 3 hours late, resulting in us missing our connection home. I've tried ringing but can't get through to anyone. Can anyone advice on the best way to get a such a…
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Turkey / EU question and Resolver problem
Hi, I'm trying to submit a flight delay claim through Resolver on the MSE site but have hit an obstacle at the very start! Firstly, the flight in question was from Bristol, UK to Antalya, Turkey, but I don't know whether Turkey is considered part of the EU from an airline perspective - Turkey's EU member status seems to be…
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flight delay 36hr notice
Hi. Hope someone can help\advise. We were due to fly back from SA to London tomorrow but have been advised this morning by AirFrance that the flight has been pushed back 3 hrs but will mean we will now miss our connection, with airfrance again from Paris to London leaving us in Paris for over 10 hours. Does anyone know…
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New York flights cancelled
Dear All, I am looking for some advice on our recent trip to New York. We went to New York in January of this year. We went for 6 nights and on the day we were due back New York state was hit with a snow blizzard. The city itself was not too bad but the airport (JFK) was affected as well as surrounding areas. We contacted…
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Thomas cook
Hi I was delayed on a Thomas cook flight back in 2012 by approx 12 hours, we were all taken from the airport and given hotel accommodation while we waited. I am now trying to claim however Thomas Cook are saying the flight was only delayed 2 hours! the company I am using are asking to provide the flight was delayed, but I…
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Fuelling Issue Delay - any chance of refund
On 23rd July my flight from Heathrow to Calgary took off and landed over 4 hours late due to the late arrival of the incoming flight to Heathrow caused by a "Fuelling Issue" at Calgary Airport. Air Canada are refusing compensation as they say it was the airports fault and they are not liable citing the EU Directive…
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Compensation Won!
My son & I were delayed for 3hrs & 10 minutes on a flight with Flybe from Soton to Guernsey in August. I used the Resolver site to claim and have just received confirmation from Flybe that they will be paying 500 euro (about £360) compensation direct to my bank account. Thanks for the links to Resover, MSE!:beer:…
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Delayed Qantas flight
Hi, I recently travel to NZ with Qantas, on my return journey to LHR my flight was delayed in Dubai due to engine trouble. Total time delayed was 3hrs 20 mins. Can I claim compensation? I have got a bit confused searching the interenet on this, I have a feeling as I was landing in an EU country and not leaving on I may not…
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Flight delay - bomb scare query
Hi all, My partner and I booked a flight with Thomson leaving Bristol at 6am on 23rd August. When we arrived at the airport at 4am we discovered that there had been a bomb scare late the evening before. The airport was open and we checked in. We were told at the desk our flight was delayed and would fly at 8am. We accepted…
