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So Energy's customer service
I've been with them for years, and it used to be excellent, but it's really gone downhill recently. I've emailed them three times over the last couple of months, for two separate issues, and not once have they replied.
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Renewables & cost implications
Hi. I just wondered if anyone has an answer to this. My cheap-fix dual energy plan with Scottish Power ends June 30th. Thanks to Martin's advice, I'm probably looking at slipping into the Standard Variable. However, when Scottish Power emailed their Fixed options (expensive @ £324 p/mth), I 'phoned Scottish Power to ask…
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New fixed deal from British Gas
I've just been offered the following fixed deal (Loyalty Jun 23v2) by British Gas. Standard Variable £2744.71/year*
Do nothing and we'll move you to this variable tariff with no end date Loyalty Jun 23v2 £3495.51/year* *We’ve estimated the annual costs based on your previous usage of 11881 kWh of gas and 5590 kWh of…
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Heating recommendations please
ATM, we have no heating as such. We are currently using some portable electric heaters in various rooms around the house, and have been using the immersion heater for baths and boiling the kettle for washing dishes. I can rule out solar panels, burning fuel e.g. coal, and gas due to the amount of structural work that would…
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Council tax rebate for direct debit payers
Most English and Welsh households eligible for the Government's £150 council tax rebate should receive the payment by the end of May - so long as they pay their council tax by direct debit. But don't panic if you haven't had your payment yet or you pay by an alternative means - here's what you need to know. Read the full…
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New Gas / Electricity supplier
Hello all, just looked at energy suppliers as my parents' one is ending at the end of next month. Unfortunately not much around, but EON have a fixed rate for a year (no exit fees) for £86. Parents were currently paying £35 (with EON) Does £86 seems reasonable? Annual usage is as follows: Elec: 1906 Gas: 467 thank you in…
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Octopus communication preferences
Is anyone else having trouble updating their Octopus communication preferences? Whenever I click save and reload the page, the changes I make do not take effect.
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ex-Green to Shell Energy cheque reminder emails
As a former Green customer, I transferred to Shell Energy (SE) last autumn with a credit balance. Having previously received my credit balance cheque from SE, today I got two emails reminding me to cash it before the 6 month expiry. One email was correctly addressed to me with my former Green account number. However, the…
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£400.00 Energy Grant
I live on mobile home estate and we buy our gas and electricity from the mangement company running the estate not from an energy supplier, how can we claim our £400.00 grant.
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What will price cap be per kwh in October?
So what will the price cap be in October per kwh if it rises another 42%? That will be about 38 to 40 pence per khw? And no doubt an increase to standing charges. So let's break this down: I was on The People's energy and was paying 0.14p up until October 2021 and within one year it's going to go to 0.40p, that's a 185% in…
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The always infuriating Bulb
We are with Bulb for elec and gas ( for our sins ) and the monthly payment is currently 220.80 I try and submit meter readings as often as possible and this month's bill is based on my reading - use comes to 135.47 and after payment, we'll be 124.84 in credit. To organise any sort of refund, Bulb state on their website…
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Energy Grant
The government has said everyone is to get £400 grant from their energy provider What happens to those of us who live on Residential park sites,we buy our energy from the site owner Surley there must be a provision for us There are a lot of Residential sites in the UK and mostly the older generation who live on them and a…
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Get the whole house involved in energy saving👍
Thanks to this forum and the energy crisis I started on a crusade for reducing energy use (we are electricity only but that doesn't matter energy can be reduce whatever energy you use) The first few months monthly energy used was reducing nicely but the big leaps came when everyone in the house embraced energy saving. I…
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Tariff ending info appreciated
Good morning My current fixed tariff with Scottish energy is ending and would appreciate advice as to the best was to go with the current price caps in place. I have usually used this and other comparison sites to move to the best available rate at the time but things are a little different this time. Scottish power have…
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Wanting to upgrade to 2nd generation smart meter - EDF not responding
Good morning, I am hoping for some help please, I've been with EDF for countless years and on a 1st generation smart meter which stopped the in house display working at least 2 years ago after they did a software update. I kept being told I have to wait for upgrade. My fixed term rate runs out 31st May so I have been…
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Smart meter status 41
. On the display if I go to system status it says there is an error in the cloud service, status 41 waiting for cloud service connection. What does this mean? I only had the British Gas smart meter fitted on Monday?
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Moving to a house with a preypayed meter
*post moved to house buying*
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Moving into first home
Hi guys! I'm moving tomorrow and need to set up gas and electric. What do I do after taking the current readings in the property?
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Meter clicking up though no gas used
Took ownership of new property on 12 May, stayed for six nights, took entry reading and exit reading to see how much was used due to awareness there was an inefficient back-boiler which will have to be replaced. Noted rather more use than expected even in those circs. Left for ten days and took gas meter reading on arrival…
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Electric Power Shower vs combi boiler gas tap Shower tip
I wanted to share this power saving tip. When I got a smart meter fitted I noticed that the biggest user of electricity was my Electric Power Shower. I have a shower every day, and sometimes like to take a longer shower, that could cost anywhere from 25p to 50p+ in electricity per shower. The shower has three settings -…
