ex-Green to Shell Energy cheque reminder emails

dali21

As a former Green  customer, I transferred to Shell Energy (SE) last autumn with a credit balance. 

Having previously received my credit balance cheque from SE, today I got two emails reminding me to cash it before the 6 month expiry.

One email was correctly addressed to me with my former Green account number. 

However, the second email was for a complete stranger with his former Green account number and definitely with no association to me.

Have notified SE about this as I don't know how many other customers have received similar emails with someone else's details. 

brewerdave

Yup -happened to me this morning as well - a reminder for me and a 2nd random email addressed to a Mr (Removed by Forum Team). I banked the cheque in February!

dali21

Oh dear it seems they may have security issues. 

I contacted SE via Facebook and they've replied to ask which email address I received it at and they will notify their IT security team.  Not very encouraging so far. 

jrawle

I received one addressed to a stranger, but not one in my own name (cheque banked long ago). I have contected them via Twitter, which is how I initially obtained my cheque.