-
Illegitimate Credit File Mark
Hello, Please see below a very bad experience i am having
with Eon. There customer service hasn’t been helping me at at all. I am hoping
Eon will see this and do something about it. When i signed up to Eon i asked that i could be setup on
direct debit. I did not hear anything until i received a bill. Upon receiving
the…
-
Electric cut off by EDF
My daughter recently moved to a house. After a few hours the electric went off. They contacted the electric company who said they were on a prepayment meter however when it was all looked into they said the account was a mess and it was not a prepayment meter. Anyway after spending a few hours on the phone to them they put…
-
Is Neon Reef worth the risk?
I am thinking of jumping back to them after being hit by PFP and now currently BG. They are offering a 1yr or 2yr fixed rate at really great rates - much cheaper than BG. But I am just worried they are going to be part of the drop soon. Anyone had the same thought?
-
EON engineer created a leak
Hi, Has anyone had to deal with similar situation? I reported a specific leak in HIU through the Webchat. An EON engineer came to my flat to fix it. He struggled to remove the white rack that covers the HIU and while pushing, he created a leak above the HIU and cold water started to leak a lot. He put a temporary fix and…
-
E.on - Dispute - infringements on credit report
Hi, any advice please. I was paying my DD monthly to E.on for a house i owned for 2.5y, only occupied for 1y. I received a bill for 3500 when i closed account, i asked for this to be looked into as they property only had security lights on for best part of 1yr, its a small cottage. While they carried out there…
-
HELP - Energy price hike scare
Need help please My Mum is with Energy together and they have informed her that her new joint energy direct debit will rise from £138 a month to £247 a month this has really scared her Is this type of rise normal? She is on a fixed rate till 2024 and no she is not drastically exceeding her usage, she is only £14 in debit…
-
Who to use as a supplier
We’re going to be moving into a new build before Xmas. We had to sell our house a few months ago and move into rented, with our bills included. We closed down our utilities accounts and now need to open new accounts for the new house. Things are looking more expensive with all the new rates, but I’m also struggling to use…
-
Igloo move prior to collapse
Hi all, I started the process of leaving Igloo prior to the collapse. On 29/09 I received an email from Igloo stating a refund of credit had been made and would be in my account within 7 working days. Igloo then ceased trading 03/10 - however the money has never come. I have contacted EON who have said that, as we did not…
-
Avro Energy have taken another direct debit today 26/10/21
I had begun the switch from People's Energy to Avro five days before PE ceased trading. Initially I started receiving messages from British Gas saying they they were taking over. That stopped then I received a message from Octopus acknowledging that I had been mid switch so my account was with them. Nothing since but I was…
-
THTC 2 meter astronomical Electricity bills
I’ll try keep the story short….(oops, failed) Brother moved into tiny 2 room flat in NE Scotland on February 1st this year. Flat has old storage wall heaters (2 in one room, 1 in hallway and convection wall heater in bedroom). He has 2 meters, one for THTC presumably wired up to hot water heater and storage heaters and the…
-
Direct debit
My energy company went bust. I cancelled the direct debit. My new energy company said not to worry if you have already cancelled your direct debit. Will this effect my credit score as payment is due to go out this week to my old supplier
-
Energy companies going bust reclaiming credit
Hello Please excuse this post if someone has asked this question already ... I couldn't see anything when I looked. I was with Pure Planet and transferred to Octopus on the 2nd October. Pure Planet went bust on the 13th October. I was in credit with Pure Planet for around £100. They didn't notify me of this until the 15th…
-
Moving during the energy crisis
Hi we have just moved in to a new home and our previous supplier doesn't serve this area. The previous owners were on a dual tariff from British Gas. Their standard variable rate is extremely high. Looking elsewhere it seems companies such as Octopus are a lot cheaper. However all the advice is not to switch during the…
-
Moved into new flat - electricity sign-up?
Hi all. I've just moved into a new flat which I believe was previously supplied by SSE. It has a smart meter (electricity only, no gas). I started signing up to SSE under their 'moving in' section of the website and it quoted me about £79 a month which seems a bit much for someone in a 1 bed flat living alone! Price…
-
British Gas chasing a paid bill
Hi. We recently moved house and took on the supply which was British Gas. We would have liked to have switched but going to wait out the energy crisis. However, we are now in a situation where they have started chasing me for non-payment of a bill that I have actually now paid twice. I've called twice and they have both…
-
Buying new storage heaters
I spoke about Storage Heaters and Fischer heating a few weeks ago. A particular storage heater was recommended. I can't remember and I am unable to find the actual forum. Sorry to.bring this up again Help.would be appreciated. Sue
-
Standing Charges
I'm on a fixed tariff with E.On till January.... I expect the advice to be to accept their variable tariff ... but I have a problem with doing this ... My current standing charge is 7p/day for each of Gas and Electricity... that is £51.10 per annum. The new standing charge is 26p/day which leads to an annual charge of…
-
So Energy - renew or do nothing?
My electricity supplier (through the cheap energy club) So Energy have emailed asking me to renew my contract so that there are "no nasty surprises". If I don't renew I go onto a variable tariff. The advice from Martin however is "do nothing". Which is best?
-
Coming to end of Octopus fixed rate in December 2021
I have tried to find their SVR (Standard variable rate) but can't. I'm currently paying about £120 per month. Their new rates are £463 (Most popular) or £322 (Loyal octopus) Should I go with one of these or wait until they force me to move to something?
-
Credit after last bill?
I had my final bill on Friday from EDF and had a credit amount of £135 which i was informed would be within 5 working days. I have gone onto the website(EDF) tonight and they have given me a credit of £15 at this time i can't find out why? Is this another case of one section not knowing what another section of the firm is…