Illegitimate Credit File Mark

colleyt

Hello, Please see below a very bad experience i am having with Eon. There customer service hasn’t been helping me at at all. I am hoping Eon will see this and do something about it.

When i signed up to Eon i asked that i could be setup on direct debit. I did not hear anything until i received a bill. Upon receiving the bill, I rung Eon and asked what happened about setting up a direct debit as i should of been on a lower rate. Eon stated that they would launch a complaint and get back to me. I received a letter saying the complaint was open.

I called in to question what was going on to be told that my complaint was closed. I was confused as i had no correspondence in any format to tell me that. I reopened the complaint. I later received a call from a manager asking me questions, i explained the situation. I was told the call would be listened to. I heard nothing about this, so i contacted online chat to find out that it had been closed again. At this point i was very frustrated with Eons service so just decided to pay the bill and move provider. Upon doing this i realised that the energy crisis made it impossible to move supplier, so i setup the direct debit i originally wanted and left it there. This was on the 12th of October the bill was settled and the direct debit was setup.

I received a call a week later from a debt collection service who confirmed they shouldn’t of called me as there was no debt on the account.

On the 24th of October i received a notification on my credit file that Eon has issued 2 notifications of “payment in arrears” on my account. I was shocked to find this out. Considering that Eon were the ones delaying the resolution for the issue i had raised on the payment, and that they had not responded to complaints when they should of. Eon added the debt as outstanding 12 days after it was paid. It is terrible that Eon have added these notifications to my account. It is completely unfair.

There are large liabilities attached to Eon doing this unfortunately. I am in the middle of a mortgage application. If Eon does not remove these illegitimate notifications on my account they jeopardise the sale from going through. This could lead to me seeking damages for loss of earnings as it is a rental property, as well as any costs involved.

 

JJ_Egan

Eon are not going to see this post .

What have Eon said in answer to your complaint ??

MWT

This is going to sound harsh, but having read everything you've posted...

It would appear that the bill was valid and you knew it hadn't been paid.

You knew you didn't have a DD setup but decided to complain about that rather than just setup the DD.

You left the bill unpaid until it was overdue then paid it.

You then setup a DD without further help from E.ON.

E.ON undoubtedly owe you something for poor customer service but you had all the tools you needed to avoid the late payment but for some reason decided not to use them while you waited to hear back about a compliant related to the DD, even though you knew you had a valid unpaid bill outstanding...

You can ask E.ON to remove the credit file 'late' entries, but based on what you've said, it appears they were accurate so unlikely to be removed, can't hurt to ask though for sure...