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Credit after last bill?

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Ian1961
Ian1961 Posts: 95 Forumite
Fourth Anniversary 10 Posts
I had my final bill on Friday from EDF and had a credit amount of £135 which i was informed would be within 5 working days. I have gone onto the website(EDF) tonight and they have given me a credit of £15 at this time i can't find out why? Is this another case of one section not knowing what another section of the firm is doing?

Comments

  • pokora
    pokora Posts: 190 Forumite
    Fifth Anniversary 100 Posts Name Dropper
    Does the credit show in any of your last bills?

    If you submit the las readings they should calculate your last bill and deducted from your available credit.
  • FreeBear
    FreeBear Posts: 18,178 Forumite
    Tenth Anniversary 10,000 Posts Name Dropper Photogenic
    If EDF had been using estimated readings and the final reading was lower than their estimates, that would explain the credit. Check your actual meter readings against the ones on the bills.
    Her courage will change the world.

    Treasure the moments that you have. Savour them for as long as you can for they will never come back again.
  • Ian1961
    Ian1961 Posts: 95 Forumite
    Fourth Anniversary 10 Posts
    I've always given readings rather than estimates, anyway the money went into my bank account and have now finished altogether with EDF.
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