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Ideal Logic Boiler and water tank broke after 26 months
Hi, so this week we noticed a loud humming sound coming from the water tank, I then noticed it only happened when the heating was turned off. The next thing I noticed was that the hot water was coming out of the taps boiling, way hotter than ever before. Then yesterday I decided to turn the heating up and I realised it…
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Switched from SSE to Ovo without realising: am I liable?
This discussion was created from comments split from: Back dated energy bill from 2017 - do we have to pay?.
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Landis & Gyr E470 smart meter failed, Symbio dumb meter contract ending soon - help!
Switched to Symbio last year, who can't take smart readings so rely on monthly manual ones. Recently found I couldn't get separate high/low readings, just the total KWH usage, been submitting estimated split figures, while repeatedly asking Symbio for help without response. Today received email: not only are they…
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MSE club whinge
HiI got this deal through your energy club. I was paying £77/month for electricity at bulb who I had no complaint with. On ending my contract I had a refund of £75. My usage prediction for the switch was the last 12 months actual usage. I have oil for cooking and heating so electricity is for lighting and general…
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Is fixed tariff a good idea right now?
Hi Currently with bulb. Just been informed electric prices to rise again. In electric only house. My question is do i fix for 2 years? Is there any likelihood of prices falling soon??
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Scottish Power gas meter issue
Hi, I live in a first floor flat (period flat conversion). Around 2013 our ground floor neighbour changed moved his gas account to Scottish Power. In the process they took the control of our gas and electric without our permission. Npower managed to get the electric back for us but they couldn't get our gas account and…
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Back dated energy bill from 2017 - do we have to pay?
We have just received a bill from EDF for electricity used in Nov 2017. We changed our energy supplier in December 2017 from EDF, and we paid a final bill to EDF of £74.We have been told this week that we still owe EDF £244 as they only sent a final bill for the Gas and not the Electricity. As this was over three and half…
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BRITISH GAS FINAL BILL
I received a final bill for my duel fuel via email from British Gas on 10/05/21 it directed me to a link where I inserted my post code, I owed £69.65 I paid it that day. Received an email acknowledging payment. Today 20/05/2021 I received a threatening email from British Gas with ANOTHER final bill stating I owed them…
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Court papers served at a previous address
Hi I am looking for some advice over court papers being sent to a previous address. In short when we moved February 2020 we informed our electricity supplier of our final read and our new address by phone. I emailed a photo of the meter along with our old and new address details on the same day that I spoke to them. They…
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Separate suppliers
Just wondering how many people have got separate suppliers for Gas and Electric? I am in the process of switching over to Neon Reef for Electric and EON for Gas as both had the lowest standing charges in my area, always used dual fuel before but this time separate and was wondering what everyone else does
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Switching to Octopus Go with 5 wire Smart meter
Hi all, After successfully getting a 5 wire smart meter installed through EDF with 30 minute reporting to replace our dumb Economy 7 meter, I am now considering switching to Octopus Go. Has anyone done this with a 5 wire meter and if so what happens when on Octopus Go with the peak and off peak meter registers and the…
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Cheap Energy Club
Is the MSE Cheap Energy Club working for anyone else? I've been trying to access some rates etc, but whenever I click any of the "find me some suppliers" type buttons, I get an "Oops! We've had an accident" message. Been like that for over a week. Cheers
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SSE Pre payment Meter debt
Hi, is anyone repaying an Sse electric debt on a pre payment meter? I need to have one installed as cannot afford the huge bill I have as a lump sum. What time period do they let you repay the debt over? It’s a 2k debt so I need it as long as possible! Seem to get a different answer from everyone, some say 1 year (which…
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Appeal against Energy Ombudsman decision
Hi I was wondering if anyone has had any recent experience of appealing against the Energy Ombudsman? Is it worth it?
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Replacement Storage Heaters?
My mother moved into a one bed retirement apartment last year. It is all-electric and no alternative is possible. She has an economy 7 tariff with EON. There are two Dimplex storage heaters dating from when the flat was built - about 20 years ago. One is in the lounge and one in the bedroom. She does not use the bedroom…
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Solar Panel quote
We are looking to get solar panels installed. We drive one EV and looking to purchase a second. Presently averaging 1100 kW electricity usage per month. We are out during the day so there is only 'tick over' electricity usage during working hours. One initial question. Speaking recently to a retired surveyor, he was…
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Help with approx £700 pcm electric bills
Hi there, I live in a 3 bedroom home and I am being billed just under £5,000 of electricity for the last 167 days (November 2nd until now). I've been getting bills of around £400 per month which I felt was very high, but paid and now I've submitted meter readings they are telling me that I have been using nearly £700 per…
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Avro - Refund
I left Avro 12th March 21. I had a credit on my account of over £300. My final readings were sent to my new supplier and Avro. Avro have decided in the last 7 days I was with them I used £1058.00 of gas and have come up with some random reading from god knows where, so they are saying I owe them £700. I am getting really…
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Avro - Has anyone had an accurate "Annual Summary" usage?
I've been with Avro for well over a year. Has anyone had an accurate "Annual Summary" usage? I've just had estimates, as to my yearly usage. It should be in the my profile section.
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Dimplex Quantum Smart Storage heater Not Charging Every Night.
Hi all, I have a Dimplex Quantum 150 RF night storage heater, and lately I've noticed that it doesn't charge every night as it used to before in the winter months, we're in may now so I'm thinking does it have a feature where it only charges if the temperature drops below a certain figure or, should it charge every night…
