Scottish Power gas meter issue

ya17

Hi,
I live in a first floor flat (period flat conversion). Around 2013 our ground floor neighbour changed moved his gas account to Scottish Power. In the process they took the control of our gas and electric without our permission. Npower managed to get the electric back for us but they couldn't get our gas account and they gave up. Our neighbour moved away in 2015. Since 2013 we have been trying to get control of our account but we haven't been successful. Scottish Power placed our gas meter under the ex owner of ground floor flat and even though we sent them image of our meter etc, they have done nothing to help us. Because the account is under his name, they refused to talk to us. We phoned them, emailed them etc, but reached nowhere. We need to have our gas meter placed under our name and flat address, so that we can pay our bills. Can anyone help us with this please?

mac.d

Is it definitely your gas meter?

Your complaint needs to be directed to your own supplier, not Scottish Power. Although, in saying that, I'd write a letter of complaint to both, telling them there's been an erroneous transfer of your gas supply. Give them MPRN number from your bill and the serial number of the meter. It's not ideal that it happened so long ago (have you been paying NPower for gas in the meantime?), but if it doesn't get resolved, you can then try the ombudsman.

Reed_Richards

If the account is in the name of somebody else then it's not your bill to pay, is it?    

MovingForwards

Have you checked the meter is actually supplying your flat eg turn everything off and check the meter isn't moving, turn everything back on and see it does move?

What's registered on the national database for your property? Does it tally with the meter number supplying your flat?

I've had a year long issue dealing with them. It included having the actual network supplier come out to check the meter in my flat supplies my flat, as it was believed I was shipperless (no company but have gas), them accepting they supply my property (originally they told me a different company provided my gas and electric), accepting there was more than one flat under the building number and it included 5 months of me telling them to update the national database with the correct meter number. I had sent photos of the meter, the national database search, royal mail address finder and everything else to show where the problems were. 

In the end something only got resolved when I emailed the CEO an apologetic email for bothering them, sent the email chain and told them this was their final chance to sort it out before I escalate.

ya17

Reed_Richards said:

If the account is in the name of somebody else then it's not your bill to pay, is it?    

But, we want to have an account pay for our bills. So at the moment we have no account for our gas. They said they will ring us, but for months we have been chasing them, they haven't contacted us. It is so stressful. 

ya17

mac.d said:

Is it definitely your gas meter?

Your complaint needs to be directed to your own supplier, not Scottish Power. Although, in saying that, I'd write a letter of complaint to both, telling them there's been an erroneous transfer of your gas supply. Give them MPRN number from your bill and the serial number of the meter. It's not ideal that it happened so long ago (have you been paying NPower for gas in the meantime?), but if it doesn't get resolved, you can then try the ombudsman.

But Npower old us that Scottish Power took our account without permission and they managed to get the electric back. So the record shows that our flat gas has been supplied by Scottish Power but under our ex downstair neighbours name and meter number. We sent them photo of our gas meter and gave them the number, they said it isa complex situation, they will contact us. That was long time ago. We haven't paid anyone for gas because no one wants to accept us. Npower says our account is with Scottish Power, Scottish Power says they can't talk to use because the account is not in our name. It is very confusing. They need to close the account and open one in our name using our meter number for our address but they haven;t done so for years.

ya17

MovingForwards said:

Have you checked the meter is actually supplying your flat eg turn everything off and check the meter isn't moving, turn everything back on and see it does move?

What's registered on the national database for your property? Does it tally with the meter number supplying your flat?

I've had a year long issue dealing with them. It included having the actual network supplier come out to check the meter in my flat supplies my flat, as it was believed I was shipperless (no company but have gas), them accepting they supply my property (originally they told me a different company provided my gas and electric), accepting there was more than one flat under the building number and it included 5 months of me telling them to update the national database with the correct meter number. I had sent photos of the meter, the national database search, royal mail address finder and everything else to show where the problems were. 

In the end something only got resolved when I emailed the CEO an apologetic email for bothering them, sent the email chain and told them this was their final chance to sort it out before I escalate.

This is very helpful, thank you. I will check if the meter is working correctly and is registered in the National Database. My husband also thinking about contacting the CEO.

[Deleted User]

A property has an address; an address has a MPRN and a meter serial number allocated to it. This is a registration problem which needs to be resolved by transferring the correct MPRN to the property address. By the sound of it, someone has got their supplier to switch the meter serial number to the MPRN on their statement.  This can have consequences for a number of consumers.

For example, builders think in plot numbers not postal addresses. Meters are often installed early in the build and are registered as Plot 6 xxxxx. Sadly, the word ‘plot’ gets missed off the registration so the MPRN and meter serial number for your postal number is listed as if it was for No 6.