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Problem with Ocotopus Energy Go, meter readings inaccurate
Hi allI'm having an issue with Octopus Energy and I was wondeirng if anyone else has had a similar experience. Basically, the issue is that the automatic 30 mins meter readings that Octopus is using to calculate my bills are wrong, it shows around 2kWh of electric usuage between 9pm and 12pm, but the actual usage is no…
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Electricity bill 200 pounds
Hi all im new to this but Im wondering if anyone has advice on my electric bill. Me and my girlfriend live in a one bed flat which we moved in last month With storage heaters and a immersion boiler. It's also a old building. We are on economy 7 I've set the boiler to heat up 4 am to 7 am. And turned one storage heater off…
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What time low rate electricity
Don't know what time our meter switches over to night-rate electrictricity but at 12:30 at night it was still using day-time. This is not a smart meter but just a plain old Economy-7 meter. It must switch at some point as the low-rate counter does go up but I have no idea what time of night it actually starts.
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Erroneous Switch
So I moved into a flat 2 months ago, opened an electric account with e.on, switch went through fine, been billed and paying by direct debit since then fine. Today however, recieved a "We're sorry to see you go" email from them. I've contacted them as I did not make a switch request. They informed me that I was switched…
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Choosing new energy supplier
Afternoon all I'm looking to switch suppliers and have been on a few switching sites. These tell me that I will save £Xx a year but just an estimate. At the end of the day is it the daily rate and standing charge I should be looking at? I.e if I just look for the lowest rate then over the course of a year I should be…
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Cancelling energy switch
Hi, I recently signed up to lookaftermybills, and after they tried to switch me to a more expensive supplier which I have asked them to cancel, in future I will go back to doing it myself (wish I'd never bothered signing up to them but you live and learn!) They seem to be doing everything they can to stop me leaving but…
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AVRO Final bill and £350 refund took/taking ages
Hello, moved out of a housing association property March 2021. I provided all final meter readings and have had to chase Avro for a final bill, eventually got start May, and am now chasing Avro for the £350 credit. I wouldn't mind, but the Housing Association have completed an energy switch and someone else has already…
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[Solved- Thread can be deleted ]Random Charges on my Electric after switching Energy Suppliers
The issue has been resolved with the supplier, can a mod please delete this post. Thank you!
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How do I read the EDF Meter?
Firstly, sorry for the question, but EDF have asked for meter readings, (which is strange as they are Smart meters so I thought they fed back the data to EDF). However, my question is which buttons do I need to press i.e. there are different coloured buttons on both meters (the electricity one has one red and one green),…
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EON Smart Meter readings
Hello, We had EON Smart Meters fitted on 22nd April. When we check our online account we see the following:- Electric there are readings for 22/04/2021, 28/04/2021, 30/04/2021 no more. Gas there are readings for 22/04/2021, 28/04/2021 no more. We chose to send a reading daily. I think we are in a good area for signal. The…
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Cheap Energy Club
Is anybody having problems accessing Cheap Energy Club? I can log in but when I try to pick a tariff I get an Error screen saying "Cheap Energy Club is down" When I try to send a message the email address ginen under contacts comes up as invalid?
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FIT payments
Hi all, We have inherited a feed in tariff (solar panels) and the transfer of ownership has all gone through fine, with FIT and payments now in our name. Our first reading was due 06/04/21 (we are with SSE) and was given on the day. I can't find any information regarding how long these payments are supposed to take, or…
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Moving House + Switching Energy
I am currently on an EON 1year fix expiring on 25th May 2021, so I am within the switching period. I have an offer on my flat and looks likely I might sell and move back in with my parents for a bit, all going well I anticipate living in my for another few months or so. Is there a flexible tariff I can switch to where I…
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Been paying someone else's smart meter bills
Hi there, hoping somebody can give me a little help here as I have no clue. In December 2019 we moved into a 1 bed apartment in a new church conversion which has 12 apartments, 6 of which are 2 bed apartments. We set up our account with British gas with the meter marked for our apartment. I had noticed our bills were…
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EOn Charges after closing account
I recently sold my house. Was with Eon, so I cancelled my electricity and gas with them (closed on an estimated final bill as I wasn’t near the property at the time to get a reading) and paid my final bill. The new owner took readings when they moved in and signed up with whoever they signed up with (don’t know who that…
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Old utility bills owed from ages ago
Hello I would really appreciate some help on this. Its been years and years of stress (not all the time but everytime I remember it and try to do something about it). I will be concise. 7 years ago I lived in a student house and the bills were in my name and one other persons. When we left the house we still owed a lot of…
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Octopus Agile / Octopus Go Faster with 30 Amp Aga. How do you control appliances on Agile?
Hi all. We have a 30 Amp AGA which is basically a gigantic night storage heater. It has a 30 Amp power supply which powers banks of elements that heat up the core overnight using Economy 7. The 30 Amp feed is permanent live and there is a second 5 amp trigger circuit linked to the Eco 7 consumer unit fuse box. The AGA…
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npower not read meter, now transferred?
I wonder if you kind people can help me. I live alone and am disabled. I cannot read my electricity
meter as it is so low down. I pay by monthly direct debit, (which npower
reduced last year by £2.00, despite the prices going up). There is no gas in my
village so am dependent on electricity only. I am with npower and I am…
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Electric bill
Can anyone help please. We had a big 3 bedroom house in Wigan and used between £30/50 a month in electric we have now moved to London with same supplier and it’s costing £10 every 3 days and we are using the electric a lot less. And are in a flat what is half the size of our old house. So how is it possible to cost 3x as…
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central heating boiler
Hi, someone mentioned to me that my landlord can get a new boiler because we are on benifits and my husband is over 70 and disabled. I have looked on the internet but not sure if what I'm Reading is correct. I've tried the government website but searching it is like wading through treacle. TIA
