EON Smart Meter readings

mkcj
mkcj Posts: 92 Forumite
Part of the Furniture 10 Posts Combo Breaker
Hello,
We had EON Smart Meters fitted on 22nd April.
When we check our online account we see the following:-
Electric there are readings for 22/04/2021, 28/04/2021, 30/04/2021 no more.
Gas there are readings for 22/04/2021, 28/04/2021 no more.
We chose to send a reading daily. I think we are in a good area for signal.
The meters are reading fine as I record them daily in a spreadsheet.
Is it normal for the online account not to update with readings daily?
Thanking you.


Comments

  • I cannot comment on E.oN but there are three metering options with usage being recorded once every 30minutes; once a day or once a month. You will have signed up to one of these options.
  • mkcj
    mkcj Posts: 92 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    Yes, we signed up to daily.

  • If you go to the N3rgy.com website and use the ‘I am a consumer’ link, you can access the data that E.oN is pulling from your meters. All you need is the MPAN from your statement and the GUID number which printed on the bottom of your IHD. If there is no data, then you need to speak to E.oN as they may be a problem with your WAN.
  • mkcj
    mkcj Posts: 92 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    Thank you.
  • E.ON_Company_Representative:_Helena
    E.ON_Company_Representative:_Helena Posts: 2,359 Organisation Representative
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    mkcj said:
    Hello,
    We had EON Smart Meters fitted on 22nd April.
    When we check our online account we see the following:-
    Electric there are readings for 22/04/2021, 28/04/2021, 30/04/2021 no more.
    Gas there are readings for 22/04/2021, 28/04/2021 no more.
    We chose to send a reading daily. I think we are in a good area for signal.
    The meters are reading fine as I record them daily in a spreadsheet.
    Is it normal for the online account not to update with readings daily?
    Thanking you.


    Morning mkcj  :)

    We will be taking the reads daily, as that's what you have requested, but they don't all show on your online account. We will be able to see them this end, but the online account is normally updated monthly.

    You're clearly keeping a close eye on this and managing your account very efficiently and I can only thank you for that. 

    If you do have any concerns, please do get in touch.

    Helena
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • mkcj
    mkcj Posts: 92 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    Thankyou for the explanation, pleased all is ok.
  • Sea_Shell
    Sea_Shell Posts: 9,967 Forumite
    Tenth Anniversary 1,000 Posts Photogenic Name Dropper
    @E.ON_Company_Representative:_Helena

    Associated quick question if I may...

    Just had Eon smart meters fitted, and have requested monthly data upload.

    Will these be sent on the 1st, 25th, or anniversary date of the fitting (or any other date).  I don't recall choosing a date.

    Many thanks.
    How's it going, AKA, Nutwatch? - 12 month spends to date = 2.98% of current retirement "pot" (as at end April 2025)
  • E.ON_Company_Representative
    E.ON_Company_Representative Posts: 806 Organisation Representative
    Part of the Furniture 500 Posts Name Dropper Photogenic
    Sea_Shell said:
    @E.ON_Company_Representative:_Helena

    Associated quick question if I may...

    Just had Eon smart meters fitted, and have requested monthly data upload.

    Will these be sent on the 1st, 25th, or anniversary date of the fitting (or any other date).  I don't recall choosing a date.

    Many thanks.
    Hi Sea_Shell, they'll usually be sent over to us on the anniversary of the fitting. Your statement dates will be amended accordingly. Thanks, Matt
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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