AVRO Final bill and £350 refund took/taking ages

Sallyp2

Hello, moved out of a housing association property March 2021. I provided all final meter readings and have had to chase Avro for a final bill, eventually got start May, and am now chasing Avro for the £350 credit. I wouldn't mind, but the Housing Association have completed an energy switch and someone else has already moved in!

rebel_2

Hi Sally
Write a Formal Letter of Complaint, mark the letter as such.
Explain what's happened, tell Jake Brown you want the credit refunded within 7 days. Explain if the credit isn't refunded within 7 days, you will lodge a complaint with the Services Ombudsman, that will cost his company over £300 (it costs you nothing to complain to the Services Ombudsman).
The Managing Director's email address is - 

jake.brown@avroenergy.co.uk

 

Sallyp2

I just wonder if Avro are one of those small energy companies quietly in trouble?

Gerry1

Sallyp2 said:

I just wonder if Avro are one of those small energy companies quietly in trouble?

They used to be very good indeed: I left them only because someone else was cheaper.

But I was once with Yorkshire Energy, who were very good indeed: I left them only because someone else was cheaper...

GettingAwayWithIt

An awful company to deal with. Three months after switching and no statements have been produced. Their website does not accept my readings so I've been emailing them but nothing is updated on the account. I've asked on a number of occasions for a formal complaint to be raised but nothing has been actioned. Makes you wonder if they are quietly in trouble?

Nebulous2

Sallyp2 said:

Hello, moved out of a housing association property March 2021. I provided all final meter readings and have had to chase Avro for a final bill, eventually got start May, and am now chasing Avro for the £350 credit. I wouldn't mind, but the Housing Association have completed an energy switch and someone else has already moved in!

Did you notify the 'change of tenancy team' about your move? 

I left mid March, notified them my house had been sold, and was told to contact that team with some details. 

I received an email towards the end of April saying my final bill had been generated and I'd get my refund within 14 days. Did you get that? 

The money arrived on the last day. 

Sallyp2

GettingAwayWithIt said:

An awful company to deal with. Three months after switching and no statements have been produced. Their website does not accept my readings so I've been emailing them but nothing is updated on the account. I've asked on a number of occasions for a formal complaint to be raised but nothing has been actioned. Makes you wonder if they are quietly in trouble?

I agree, I have an inkling they may be clinging onto account credits. Reminds me of when Economy Energy went bust start 2019. I was chasing them at end of 2018 in the same way!

pearl123

It's disgraceful, it shouldn't take any energy company three months to give a final  refund. 

pearl123

https://www.thisismoney.co.uk/money/bills/article-9129145/Why-power-firm-allowed-hold-830-money.html

merchcon55

GettingAwayWithIt said:

An awful company to deal with. Three months after switching and no statements have been produced. Their website does not accept my readings so I've been emailing them but nothing is updated on the account. I've asked on a number of occasions for a formal complaint to be raised but nothing has been actioned. Makes you wonder if they are quietly in trouble?

Try to contact them via Facebook Message - I contacted them first to change my Direct Debit date, and got a reply back with a few hours. After being with them a month I was wondering when first statement would be produced - contacted them via FB again and within a few minutes had my reply, and statement the next day. To add, an ACCURATE statement