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Which electric energy supplier?
I am currently with Bulb on their 'vari-fair' tarrif, however there is no economy 7 option, which I would now like (unless I have a 'smart' meter, which I do not want). I have used the comparison sites and some of the offereings from Symbio and E-On look good, however, when I start to read the reviews about how awful their…
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How do I get a refund from Lumo?
I was with Lumo energy for a year but their customer service was awful. I switched to Avro on 19th August this year and have been waiting for a refund of my Lumo credit balance. I have contacted them a few times and they kept saying they were preparing final bill and it takes time etc..... I have now discovered they have…
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Pre payment meter to credit
I’ve recently moved into a flat with pre payment meters. They are supplied via ovo energy and their sub company Boost. Currently I have to go to the local shop to top up the gas/electric. So I was considering upgrading to smart meters/update online. To do this I have to open an account but I can’t do it online and I’m…
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Moving combi boiler to attic?
Hi there, We have an old combi boiler with a back boiler in the spare room. It takes up a lot of space, and is noisy. What are the pros and cons to getting a new combi and moving it up to our attic? Our attic is directly above where the boiler is currently, and is a fully converted attic (has stairs, flooring, lighting…
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Electric Bill
Dear all, my OH and I are still waiting on our electric bill from SSE. we have yet to get our previous electric bill and we are should have received our next quarterly electric bill bill. We have received our SSE gas bill. My OH has emailed SSE but has not had a reply back, but not no reply. Not sure if we should complain…
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Boiler making growling noises - no boiler cover
Hi :) I have a boiler that hasn't been serviced since 2017 and I have neglected to take out a boiler service plan (I know, stupid of me!). Recently, the boiler has started making a sort of intermittent ‘growling’ sound whenever it’s fired up. No other issues, but don’t want to ignore it I’m wondering what the most cost…
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How to find "no standing charge" gas and electricity tariffs
We have a 'second home' (a flat in town) - originally occupied by now-deceased parents. We visit it only rarely, and now under Covid restrictions, scarcely at all.The dual fuel energy supply, which we have not changed since taking over the flat, is the EDF 'deemed' tariff (currently paid in response to quarterly bills).…
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EDF - Unable to get through - anyone else?
I need to speak to EDF about a metering problem with my account, but since Friday, everytime I have called them, I have been placed in a queue for over 10 minutes and have then been cut off. What is really strange is that when I have called them previously, they have answered my call really quickly. Is anyone else…
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Gas meter removal from a subsiding garage wall for demolishing and re-build. Catch 22!
I have an integral garage with a subsiding walls and concrete floor. We are in the process of demolishing the structure, making good and re-building. The gas meter is mounted on a steel pipe and is situated on the left hand wall which is subsiding, it is moving away from the main structure of the house and is in a…
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Erroneous transfer problem
Hi, I'm hoping to get some advice if possible. A few months ago I received a letter addressed to the occupier, this letter was from Green Star Energy stating I owed them £6k. Due to the occupier address and me never hearing of the company I ignored it and put it down to spam. A month later I received another letter stating…
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Huge gas debt
Hi, I have just been forced to have a prepay gas meter. I knew bills were overdue (hubby deals with them, or not) and I know he should have acted quicker etc etc before anyone has a moan the debt is £5500, they haven’t been paid for years surely they aren’t allowed to let debt build up this much before taking action?
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Sub-meter in rental property
I have recently moved into a new rental property which is a flat in a small block of 4. The energy is provided via prepay meters in each of the flats. During the viewing, all I was told was that the flat had a prepay meter and that I could top-up via an app. Upon moving in, as normal, I asked the landlord for the details…
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Thermostat
I have just had boiler installed and honeywell tr3 thermostat. Am having headache trying to get it right. Fitter didn't set optimisation or explain controls properly. The backlight is poor if there is one . I just want to change temp when it's on totally lost Help
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Over spend on energy
Hi there all our energy was charging us a set amount for every month but know iv just been sent a bill for £700 pound extra for over use .why dont the energy companies tell you this when you join them and what is the point of keep switching because when I phoned them they said they all do it is this right .we are…
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Telegraph Financial Solutions Energy Club latest collective offer for E-on via Energy Helpline.
Beware false savings claims.Energy Helpline may be over-stating the cost of your current service. In my case my Avro Energy costs were over-estimated by £114 and they claimed a £61 saving with E-on which in reality was an additional cost of £53. So make sure you know your current costs before committing. Also be prepared…
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Reclaiming a paid back bill?
I had an invoice from my old electricity supplier (that I had left 18 months earlier and that had been taken over by another company) and I reluctantly paid the bill (nearly £1000). And then I found out that earlier this evening that I should never have been asked for the money in the first place because they aren't…
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Pure Planet problems.
The email link to enter my account doesn't work so I can't see my account, and the indoor monitor also doesn't work. I have contacted Pure Planet several times this week and they respond by asking me to describe the problem, which I have done several times on Facebook messenger. The only means of contact is through…
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EDF Meter Frustration - Getting Nowhere
Hi, I'll try and keep this succint!I'm newly with EDF and the house came with pre-payment meters. A month ago I decided to get them changed and also move tariff, so an appointment was made for Smart meters to be installed as the meters I had were old. Also, I requested that the tariff be changed to pay on receipt of bill.…
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New boiler setting
The gas installer had set it at 75 degrees and water 60. I had to turn water down to 50 it was too hot. Is it economical to have boiler 75 it seems high. Thanks guys
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Problems with switching
Eon took on my supply around the 21/10. I switched from edf. I am awaiting for a final bill from edf. EDF say they are waiting for a eletricity reading from EOn which i supplied. EDF are saying they have sent this. Therefore, how do i or they resolve this?
