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How do I see / get comparison site tariffs with the same provider
I've been with British Gas for my first two years, and after the first was able to switch through this place I think to a cheaper tariff still with British Gas. The problem is if I switch to a competitor, I lose the warm home discount I've already applied for. My current tariff ends Dec 31st, so its either switch to a new…
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I have no idea what im doing when it comes to LPG bulk
Hi everyone, hoping you can advice please. I have just exchanged on a house (moving in next week) with a 2000 litre LPG tank. I have never used LPG so I've zero idea about the process. I'm on mains gas at the mo, and also compare tariff and switch (same true for electricity- usually dual fuel tariff), but from googling i…
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Will all my credit be paid when I switch?
I’m £194 in credit with my current supplier ScottishPower, most of this is because of a £140 credit for Warm Home Discount ( Broader Group), if I switch will I receive £194 “ cash” into my current account, or does Scottish Power retain the £140?
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Bill calculations. How accurate are online calculators? (Final bill disagreement -workings inside)
I've had to go over a years worth of energy as i felt like i shouldn't owe Tonik what I seem to. By the end of this maybe i do or maybe i'm better off. We shall see. 2 things stand out though - an online calculator doesn't tally with their numbers, which is why i ask how accurate they are. Also they claim i didn't pay in…
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Avro Smart Meter Rollout
Has any Avro Energy customers had their meter changed to a smart meter in the last since the second lockdown? I currently have mine scheduled for next Friday (20th) and was just wondering if they are likely to reschedule or proceed?
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British Gas want to charge me for replacing their meter
My dumb gas meter failed, presume battery dead. To get this replaced I turned to facebook as that was the only bit of BG to answer. Phone is hopeless, on chat I lose the will to live (3hrs of my life I'll never get back). On facebook I was told that replacing my failed dumb meter with a smart meter was free but to replace…
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Pfp energy charging after business closure
Hi, I am hoping for some advise. My partner closed her business in September, she told all that needed to know that she was closing. She was renting the shop from a local landlord. Everybody accepted her closure by verbal agreement. However PFP Energy have asked for proof that she has closed, and have continued to take…
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Problems with E-ON
I have been with E-ON for a number of years but recently, along with many others it would seem I have been having problems. For some reason E-ON will not send me a bill through the post, they say that as I have an online account they can't do this. I've had the online account ever since I joined them and have always had…
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Estimated vs Actual Meter Reading - New home huge discrepancy!
Hi I'd love some advice please I've contacted Citizen's Advice about this and am waiting for them to get back to me but in the meantime I thought I'd seek some help from here. I moved
into my house on 26/07/2020 and foolishly did not take a photo of my gas meter
reading.I wished to
change gas supplier and applied to do so…
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1£ Coin electricity meter
Hi all I've just rented a bedsit I like a lot but the only drawback i found is that the electricity is paid through and old 1£ Coin electricity meter . LL said its quite economic and i wont be paying a lot. Heating is central for heaters and hot water. So energy i will be using will be pretty much microwave , oven ,…
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Boost Smart PAYG IS GOING WRONG
Hi all, I am currently a customer of Boost and have received notice that I am due to be switched to PAYG smart. The company I work for has their meters in a lot of its properties and we're having a mare trying to sort them out? Some people are going without power for up to 36 hours and these are people with young families…
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British Gas - the world's worst billing software !
It did eventually seem to get sorted out after a long phone call and being transferred between several departments, but how crazy to have such bad software that it thinks the meter has gone round the clock in five days ! Strangely, they did send me an 'Are You Sure?' email saying that my latest reading wasn't what they…
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Economy 9 and 10
Anyone know who can quote for economy 9 and 10 other than SSE and E.On? Thank you
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How Do I Get My Credit Balance Back Ebico / British Gas
I recently transferred to British Gas after they took over the Ebico customers. My Ebico account says that they sent a British Gas Migration Reconciliation Direct Debit of the credit balance in my account on 2nd November, but it isn't in my bank account, nor is it showing on my British Gas statement dated 9th November,…
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New meter installation
How do I go about getting a new gas and electric meter installation. It’s for e new property. We have had both the gas and electric connections put in and now need the meters. Apparently only the big six companies do this. We don’t want smart meters installed just the standard ones.
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Shell Energy switch
I'm currently with Avro but my fixed tariff has come to an end and Shell Energy (Energy January 2022 v4) were the cheapest in the CEC's comparison results. I've received the welcome pack from Shell and had a look at the personalised tariff information guide. The illustrative gas and electricity consumption and costs are…
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Flat stairwell electricity
Hi, Just wondering if anyone knows if the stairwell in a domestic block of flats has to be supplied under business rates or if it can be supplied under domestic rates?
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Trapped by comparison sites
I signed up to 'Look After My Bills' earlier in the year. It was a good price Utility Point offered at top of the list, so switched to them. However, now it's getting colder they want to increase my bill by 72.5%! I can't decide if they were just completely useless at calculating my usage, only calculated at summer usage…
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Insulation and draught-proofing mystery - anybody have any suggestions?
I have a mystery, and a theory, if you have 5 minutes spare, and like to solve things: There is a persistent cold draught in my 1920's house. I have checked everything, but can't find it, and I hate spending money heating a draughty house. I have searched everywhere, prowling about with a candle flame, but I can't find the…
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Gas meter mix up in whole building block. Advice appreciated
Hello, I will try to make this as simple as possible but I would ask that you bear with me and give me some advice on the situation. * Moved into rented property, contract states that both gas and electricity will be supplied by provider X on move in date. This was not the case with the gas, breach of contract here? What…
