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Help! I am a student and Eon sent me a wrong bill
I moved into a 2 bedroom apartment with a friend 2 years ago as University students and we were told Eon would supply our energy (electric only). Without reading the meter, Eon brought us £950 bill after 2 months even though we were mostly in school during the day. It took almost a year before both Eon and our house agent…
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If I buy British Gas Homecare, can I keep the cover if I switch supplier after?
My boiler warranty ended last month, and my current dual tariff with British Gas ends Dec 31st. I need an annual service / inspection and 12 months of cover, and Homecare currently has 2 months free included, and will cover an annual inspection plus 12 months cover. If I buy this 12 months of homecare, can I still change…
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Electricity Keys
Hello I wondered if anyone knew where I can get a Spark electricity pre payment key from? I have lost mine, and everytine I call them to ask for a new one, they say I should get one from a paypoint outlet,but when I go too e they say Spark should send me a new.one, which they refuse to do. Thanks for.you help, yours in the…
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Big Switch 16 is ON!
I have just done a comparison to switch electricity provider, but found that the figures used on the MSE's comparison site (for Scottish Power Online Exclusive Fixed January 2021) are different from those itemised on my bills: MSE figures unit rate 19.559p per KWh (instead of 18.628, economy rate 8.871p instead of 8.449…
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Visit from EDF rep without prior knowledge - Charging me £50 for the visit
Hi, I came home from the school run yesterday to a letter from EDF energy. A final notice before legal action. I owe under £400 on my electricity bill. I have been in contact and have been paying what I can each month. I was paying £100 a month until I lost my job 3 months ago and since losing my job I have been paying £50…
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son moving into first house cant get comparison quotes
Hi, sons moving into his first house in a couple of weeks, cant seem to get any of the comparison sites to work as they all insist on entering existing supplier. Wasn't sure if the quote would take into account his existing supplier and any cost for the energy company for switching, or whether he can just put a random…
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EON - increased DD
Need a bit of advice please. Had nothing but trouble with EON who have now said I need to pay £429 per month for my gas & electric this has increased from £120!! When I first switched it was £75 how is this even possible I live in a 3 bed semi detached house! They say I owe them £2k! This is after meter readings have been…
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Help reading bill
Hi there can anyone help me realise what happened here? I left this property 11 month ago, today they took out £1600 and from what I can see was arrears. I always paid £120 per no tv then £110 when I moved to this company, it seems such a lot to just take. Could there be a problem I’m missing ?
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Does the Cheap Energy Club's 'Estimated cost' include cashback?
It says for my search results in the info "This Shell Energy fix is on average the cheapest deal from an established firm, based on typical use. This includes the usual £25 Cheap Energy Club cashback and £25 dual-fuel bill credit from Shell (£12.50 cashback and £12.50 bill credit for elec-only)." Is that cashback factored…
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Storage Heater Usage Question
Hi all, I have recently moved into a flat and have got storage heaters. I have done lots of research but still no way of understanding how this specific model works. Can somebody please explain the room temp boost dial to me? Many thanks in advance! :smile:
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New energy supplier says my meter reading is wrong - am I going to have to fight a huge bill?
After checking with the Cheap Energy Club, I started a switch of my dual fuel from Bulb to So Energy. I got an email from So, telling me that they thought I'd submitted an incorrect reading from my electricity meter, and asking me to send them a photograph of the meter. I did that on 31/10/2020, it showed the reading on…
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Anyone applied for the Green Homes Grant?
The
Green
Homes Grant offers eligible homeowners vouchers of up to £5,000 towards the
cost of installing energy efficient home improvements. The
House of Commons Environmental
Audit Committee (a group of MPs who audit the Government’s
performance against sustainable development and environmental protection
targets) are…
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Switching
So switching is supposed to be easy? Two months ago I tried to change my supplier from EDF to British Gas. The gas has gone through fine. The electric has not. British Gas say that they haven't had a request to change the supply in one breath and in the next they say that EDF has blocked the move. I am going round in…
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Spark Energy
It has come to my attention that my energy supply has changed without my knowledge in July this year. I have not been paying anything for my gas and electric since then. I have contacted my original energy provider and they said I will be back with them on 21 November. I don’t want to pay Spark Energy for something I…
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Thermostats and pumps - What's the trigger?
Hi Folks, first post! I have an underfloor heating system with 9 zones that was installed in 2003 with 4 wire, 230V Danfoss actuators and hard wired Danfoss TP5 thermostats which trigger the pump circulating through the zones. The heat is supplied from a biomass boiler in the garage through a heat exchanger into the…
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Harrassment from E-ON - For Gas Supply that I don't have
I have been renting a property since March 2011, in this time I have had energy supplied via National Power, for the record, I only have electricity, no gas is used in the property. In Feb 2011, my landlord and previous occupant, whom I've known for 20 years contacted E-On and closed down the account and was given a final…
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Electric meter is blocked by other equipment
I live in an block of flats which has a electric cupboard for each floor. I want to get my electric meter upgraded to a smart meter, but I've recently found that there is other electrical equipment (like CCTV receiver) blocking part of my meter, preventing the engineer from accessing and changing the meter. I have spoken…
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E.on Back billing Query
Hi, I have just received a bill from E.on for around £300 for a flat that I moved out of in May 2019. The meter was in the basement in a shop below my flat so I was not giving regular readings for the 2 years I was there. The bill was generated because when I gave the final meter reading we made a mistake and gave the…
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Help with EON please!
I am getting very stressed by Eon. I have been paying energy bills with different utility companies (including EON previously) for over 30 years. EON as it presently operates is the worst of all of them in terms of transparency and customer service. I signed to a two year deal in February 2018... There was a complete…
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New Gas and Electricity
So i will be moving into our home at the end of November and we're looking for both energy and gas suppliers. Now as it's our first home we dont have any information to go off to give us a comparison. I was just wondering what the best way forward would be to get a good deal. Thanks
