Electric Bill

SHill72

Dear all, my OH and I are still waiting on our electric bill from SSE. we have yet to get our previous electric bill and we are should have received our next quarterly electric bill bill. We have received our SSE gas bill. My OH has emailed SSE but has not had a reply back, but not no reply. Not sure if we should complain or contact the ombudsman? 

Prefer just to have clear understanding of next steps. Any advice appreciated.

Robin9

Is there anything on your online account ?

Read your meter and do some sums using the figures from your last statement.

matelodave

The Ombudsman wont get involved unless you've tried the supplier's own formal complaints procedure so you  have to make a formal complaint - check their website or an old bill to see where to send it. Ideally don't phone, either E-mail or send via Royal Mail and get a Certificate of Posting and mark it very clearly "COMPLAINT"

If they don't sort it out within eight weeks you can then go to the Ombudsman.

In the meantime make sure that you read your meters and calculate how much you think your bill should be so you don't get stuffed with something you aren't expecting

Hasbeen

SHill72 said:

Dear all, my OH and I are still waiting on our electric bill from SSE. we have yet to get our previous electric bill and we are should have received our next quarterly electric bill bill. We have received our SSE gas bill. My OH has emailed SSE but has not had a reply back, but not no reply. Not sure if we should complain or contact the ombudsman? 

Prefer just to have clear understanding of next steps. Any advice appreciated.

Next steps would be to look at your online account. 

What does it say, does it have the readings you have submitted or tie in with your meter?

Do you rely on paper copies being sent as well? Are you paying by direct debit?

If there is any problems you have to go through the suppliers formal complaints procedure first.

Write to them by snail mail. No telephones or emails.

The Ombudsman wont get involved until you make a formal complaint to your provider. Then you have to allow them 8 weeks to rectify.

Robin9

@SHill72   Did you switch to SSE as a Dual fuel ?  Is it possible that you are not actually a SSE consumer and the electric has been blocked  by your previous supplier ?

Can we have a history and dates please ?

SHill72

Thanks for everyone replies.
no direct debit, we pay when we get the bill. So it is now 2 bills unpaid. 

The OH has tried to call them but was on hold for a long time and didn’t get through to anyone.

Will consider a complaint letter and do some maths to find out how much is owed. This is the first time this has happened so it is rather strange. 

Will keep photos of the meter reading. We’ve got one of those devices that we can see daily useable. 

Gerry1

You may be on an online only tariff, or the electricity account setting may be 'Paperless' e.g. perhaps you clicked a big, bold and colourful icon that defaulted you to Paperless rather than a small colourless one that would have kept you on paper bills.

Visit your DNO's website and find out who your electricity supplier really is.

Fyne

I have constant issues with SSE not accepting my meter readings via the App, they keep changing bills to estimates. I have been calling them on 0330 102 8313 and have been getting through to a real person quite quickly. Try calling, make sure they have the actual readings and ask them to produce a bill.