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Pure Planet problems.
christopher24
Posts: 6 Forumite
in Energy
The email link to enter my account doesn't work so I can't see my account, and the indoor monitor also doesn't work.
I have contacted Pure Planet several times this week and they respond by asking me to describe the problem, which I have done several times on Facebook messenger. The only means of contact is through Facebook.
Their customer service is virtually non-existent so I'm considering switching back to OVO. If I do that will I incur a penalty payment?
Advice please. I am 80 years old and can do without the stress.
I have contacted Pure Planet several times this week and they respond by asking me to describe the problem, which I have done several times on Facebook messenger. The only means of contact is through Facebook.
Their customer service is virtually non-existent so I'm considering switching back to OVO. If I do that will I incur a penalty payment?
Advice please. I am 80 years old and can do without the stress.
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Comments
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What happens if you visit https://purepla.net/login ?christopher24 said:The email link to enter my account doesn't work so I can't see my account0 -
You will only be charged an early exit fee if there is one on your tariff-we can't see it from here.No free lunch, and no free laptop
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