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Shared pay meter?
Hello, I've recently moved into private accommodation and the landlord has said to pay gas/electric there is a shared pay meter in the communal hallway, is this normal? I have noticed that there is a gas meter I can get readings from in my flat but not one for electric. I also need to register myself with EDF to get a gas…
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How do I use an MPAN number
I have just moved into a new property and automatically changed the electricity supply to the cheapest. I have now found out that a Biometric disk used by the property and another 5 properties was registered at my address and has supposedly moved with my change in supplier. The bio disk is actually on next doors land and…
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Eon website difficulty
Having trouble with eons website. Refuses my password but link to reset isn't working either. Now claims I'm locked out. Can't get through on phone, no response on social media, no email address. Been trying for 3 weeks now Starting process to move house and really need access to my account as have smart meters and no clue…
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Another Storage Heater Thread
Apologies in advance! I know this is a common topic and I've read most of the threads here, but still left without knowing exactly what to do and the people in this forum are always extremely helpful. Let me explain the context: I've purchased a 1 bedroom flat about 5 years ago. It was built in 1989 and I suppose all of…
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EDF refusing to replace non-working SMETS1 meter with SMETS2 - What are my options?
My thoughts are with moving to British Gas who indicate they will upgrade the meter for me - how true is that? EDF say wait until the technology comes available where the firmware will be upgraded but give no time scales. EDF say go back to EON who installed the original SMETS1. Can I progress this complaint to the…
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OSO water heater & energy bill help!
Hi, We have just moved in to a studio flat in Cardiff (2 of us), and are struggling to get our head around how to work the boiler/water heater. Our first energy bill came through and it worked out about £120 for the month, which to me sounds far too expensive, so I am wondering whether we have the boiler set up wrong or…
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Ebico to British Gas First Readings?
HelloBG have not asked me to supply new reads for Gas supply starting 20th Oct and Elec 16th Oct.Ebico site has gone.BG have no reads from me on their site.'You don't have any meter readings yet.Once we've received a reading you'll be able to see it here.' 'Before we get started If any of the following apply to you, we can…
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Electric Vehicle Tariff
I am soon getting an electric vehicle but am unsure whether to change my electric tariff to an EV. Whilst EV tariffs have cheap off peak rates, standing charges and peak rates can be much higher. Is there a comparison site for this? To complicate it more I have a solar PV installation at home which will effect whether it…
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Dimplex Quantum, I can't for the life of me work out how to use them
I've just moved into a new rented flat which is fitted with two Dimplex Quantum QM125 and have read all the documentation, and even watched all their videos on the settings. And literally the only way I can get heat out of them is to put them on a 4 hour boost when I get home from work, they just won't act as storage…
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Gas meter has come to the end of its working life?
Hi, Received an email from the energy company saying: Is this strictly true by law, or is this another way of pushing to install Smart Meters? For example it says "To ensure gas meters..." but then goes on to say "We’d like to replace your gas and electricity meters. Any advice greatly appreciated!
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British Gas say they don't supply my home when they were the previous owner's supplier
I've just bought my first home and I need to make sure the gas & electricity is sorted out. I figured I'll carry on using British Gas as they were the supplier for the previous owner (and I have proof - there is a smart meter there, and I have a copy of some of their bills) and then maybe switch later once I'm settled and…
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Broken electric meter estimated readings
Hi, my electric meter broke last year the display stopped working I reported this as soon as I noticed to octopus my energy supplier, the last reading they had from me was September 2019 and I reported the meter as faulty in december 2019. They made me an appointment for a smart meter to be installed in January, the…
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EDF can’t get my smart meter (smets2)working)
I have a smart meter. Installed about a year and a half ago. Since switching EDF have struggled to get it working on their systems. They sent a engineer. Who went and it still don’t work. What now? It’s smets 2
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What happens to my Ebico complaint once BG take over?
Hi all During the first lockdown Ebico sent my mother threatening a letter out of the blue claiming she owed them money. (Usual thing: pay up or we will hand your account to a debt collector, etc.). As a vulnerable person who was shielding at the time she believed the threats (especially the one that someone would come…
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New build, expensive energy tariff, can't switch provider
Hi, next month I'll move to the flat I've just purchased. It's a flat in a new build residential development and I've just learned that heat and hot water are provided by E.ON, and there's NO possibility to switch to another provider. The cost seems pretty high: - 5.28p/kWh + VAT - £357.99+ VAT / annum in "energy service…
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Pre-payment gas meter;...new abode.
My bezzie mate just got the keys to his new home;...the
house was an ex-rental property and has an analogue leccy meter and a
pre-payment gas meter. He’s still living in his Mobile Home at the moment and will
continue to live in his Mobile Home until he gets his new abode re-decorated/improved etc. The gas-supply company…
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Water pressure dropping within 1 hour in Hotwater tank system
I have moved to a new property with Therma Evocyl hot water system (tank + combi boiler downstairs). Since the radiators were not heating up at the top, I bled all radiators which started warming up evenly. Noticed that the pressure on the dial at the tank was almost 0 assuming that there was lot of air in the system. So I…
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What happens to my Ebico complaint once BG take over?
Hi all During the first lockdown Ebico sent my mother threatening a letter out of the blue claiming she owed them money. (Usual thing: pay up or we will hand your account to a debt collector, etc.). As a vulnerable person who was shielding at the time she believed the threats (especially the one that someone would come…
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Regarding Resolver
Hi Folks, 4 days ago, I used Resolver to help with an energy query. Today I got an email from Scottish Power but not directed to Resolver. How do I add it to Resolver?
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Blocked by company that isn't my supplier
I'm a first time buyer that exchanged and completed on buying a property last week. I went online after completing last week and looked for a competitively priced supplier and to set up an account with them for gas and electricity. I have just received an email telling me that my "current supplier" has blocked this. Given…
