-
Worcester Bosch 30i Combi Boiler
I just had this combi boiler installed to replace my 35year old Glow Worm Boiler which was in the house when I moved in with all the attached airing cupboard and loft tank, all of which have been romoved. Just needed some advice about the hot water temperature. I just can't seem to get the hot water temperature right,…
-
Holding back credits - awareness
Hi all New poster here but I have been a member of MSE energy saving club for many years and have used it many times to switch energy suppliers. Yesterday I decided to use it again and have decided to switch to Avro. I was also with Avro back in 2017\18. I just wanted to share the following with you for awareness. This…
-
New meter details update woes!
Hi, So, I had a new gas meter fitted on 4th June by Cadent and I then notified my current supplier,Green Network Energy,on 5th June with details of the new meter's serial number and the lovely new reading of 00000 and get the standard reply of "we have received your email and will be in touch".5 days later,I get a…
-
Just moved: New suppliers without knowing previous ones (no switch)
Hello Forum! for the first time I’m not in a flat share, as I’ve just moved in with my girlfriend in a rented flat. exciting news, except I feel a bit overwhelmed by setting up all the utilities. Every article/service that I find online assumes that I’m switching to save, except I don’t know the previous suppliers (just…
-
Disconnecting gas supply new build
Hi I have just moved in to my new build and received the first bill from Eon. I had no idea my house was connected to the gas network because everything in the house is electric, as heating is done via an air source heat pump. I have been charged a £13 standing charge. I explored the outside of the house and saw a utility…
-
solar panel removal
Hi, If I win my claim and part of the schedule of loss and damages is made up for the removal of my solar panels. Do I actually have to get them removed?
-
Scottish power
Hi. I have just moved into a house with only two small electric heaters which we never use. After 110 days of being in the property we got a bill of £321.As I phoned them believing this was too much our bill rose to £1500. After panicking and a million phone calls I have still not been able to resolve the situation as even…
-
British Gas causing me a lot of trouble over what should be a simple Switchover to EDF.
Hello, there. New here. I`m sorry, but this a long one... I`ve been forced to come here due to some nonsense from British Gas. About 2 months ago I decided to switch from British Gas to EDF using the `easy` online switching process.I`ve been using a pay meter card which means I put money on a British Gas card by store, or…
-
look After My Bills
Look after my bills moved my account TOTO energy who withdrew twice the monthly amount I was paying last October by direct Debit - I rang to cancel and then they went into administration. Live accounts were transferred to EDF energy but as I had cancelled I am not a customer of either. it would appear that Look After my…
-
FAO EON Company Rep'
Hi, I have a dual energy domestic tariff, including smart meters with you. The Gas meter has always supplied you with remote readings, but the Electricity meter does not, I have contacted EON previously about this, where I was asked to supply a photo of said meter, which I did many weeks ago, unfortunately my Electricity…
-
All electric flat
Hi all, I've bought an all-electric flat in December/19 and I am looking at what are my options to make it more efficient. The flat seems to be very efficient in keeping the heat in. It is a ground flat with neighbours on top and on the sides. Last winter, even with heating totally off the internal temperature never…
-
There is no gas line to my property. Never has been.
Moved into the house that has been in the family for a few generations. The trouble is they never had a gas mains installed. Everything was done on an open fire or electrical appliances. Would we have to pay to get a line and meter installed? I'm getting conflicting answers. Obviously I understand cookers, central heating…
-
British Gas Dispute
When we moved to our current address 18 months ago, our electricity was provided by a company called GB Energy, and we only received one bill before the company changed hands, and we registered with British Gas (I'll refer to it as BG). The meter readings on our first BG bill didn't match those on our meter. I called BG to…
-
Utility Point
Hi, My utility point contract is ending soon and in their portal it says that I will be moved onto their Emerald tariff when it ends. Only thing is the link goes to a tariff page with no tariffs. https://portal.utilitypoint.co.uk/TariffInformation.aspx?tariffId=453&sqid=&twoRate=False®ionId=10&renewal=true Obviously…
-
Changing from prepayment meter
My daughter purchased a house and moved in 2 months ago. It has prepayment meters for both gas & electric which are set to an Economy 7 tariff with EDF. She contacted EDF as she wants them removed and changed to ‘standard’ meters. EDF said they are not sending engineers out at the moment and she would have to stick with…
-
Moving home and taking tariff with me
Hi everyone. I’ve had a search on here but can’t find the answer to my question, so I hope you can help. I’m going to be moving home hopefully in a month or two. I was wondering if it would be easier and possible to just take my current energy tariff with me to the new house, rather than ending this contract, getting a new…
-
Suspended compensation with British Gas?
We moved to BG in Feb, so before Covid, by June they had moved our electricity but not gas account over. I complained via the chat feature as complaints support suspended? anyway a week later I’m asked for serial numbers for my meter which I send via email with promise to reply week after i chase today and told that…
-
The Smoke & Mirrors of ECO7 metering
Personally I've never had an ECO7 meter, but son is on a 2 year contract and has rented a cottage, ( Eastern Region ), which is all electric with an ECO7 meter.When exploring his supplier options I realised that the ECO7 Daytime Rates offered are more costly than those for customers with a Standard meter, and this…
-
Igloo Energy, trouble signing up
After researching potential new energy suppliers over the weekend, using several comparison websites, I have decided that the best deal available for my home is with Igloo Energy.Unfortunately, their website seems to be 'sticking' and I can not progress to the stage where I can actually sign up with them, has anyone else…
-
Can't find my electricity meter
Bit of a strange one. Our smart meter has stopped transmitting data back to the display unit, and to British Gas. So I need to find the actual electricity and gas meters themselves. I have located the gas meter but can't find the elec meter. It's a 3-bed end terrace house so not huge. We've checked everywhere. So far I've…
