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Utility Point

bikeman
bikeman Posts: 383 Forumite
Part of the Furniture 100 Posts Name Dropper Combo Breaker
in Energy
Hi,
My utility point contract is ending soon and in their portal it says that I will be moved onto their Emerald tariff when it ends. Only thing is the link goes to a tariff page with no tariffs. 
https://portal.utilitypoint.co.uk/TariffInformation.aspx?tariffId=453&sqid=&twoRate=False&regionId=10&renewal=true
Obviously they don't test their links and I guess I'm the I'm the only one of their customers who has ever bothered to look. 
Does anyone know what the Emerald tariff is? Or may be I should just move on from this shower.

Comments

  • Gerry1
    Gerry1 Posts: 10,853 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    It's a generic name for a Standard Variable Tariff.  Seldom the cheapest !
  • Swipe
    Swipe Posts: 6,055 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    bikeman said:
     Or may be I should just move on from this shower.
    That's when you'll find out how bad this bunch of clowns really is

  • bikeman
    bikeman Posts: 383 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    edited 28 August 2020 at 9:11PM
    Gerry1 said:
    It's a generic name for a Standard Variable Tariff.  Seldom the cheapest !
    No doubt. But they should still tell me what the tariff it is.
  • MABLE
    MABLE Posts: 4,247 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    TBH The only issue we have had is getting some money back when we changed tariffs and that was eventually repaid when I went via Resolver the complaint system.  We only have gas. 
  • bristolleedsfan
    bristolleedsfan Posts: 12,796 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Resolver announced the other week on twitter, U.P number 1 for customer service, was like a reward/gold star for failings
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