British Gas Dispute

angie42jiving

When we moved to our current address 18 months ago, our electricity was provided by a company called GB Energy, and we only received one bill before the company changed hands, and we registered with British Gas (I'll refer to it as BG).  The meter readings on our first BG bill didn't match those on our meter.  I called BG to report this, but they wouldn't accept that they had made a mistake.  We checked our meter, and adjacent meters, and discovered that the meter readings on our bill were from another flat's meter.  That other flat's residents (friends of ours) received their electric bill which contained OUR readings.  They took it up with the Energy Ombudsman, and they seemed to get a good service, but when we took it up with the Ombudsman, we got no satisfaction at all despite emailing all the bills to them.  Finally, we terminated our contract with BG, and have received several letters saying We're Sorry to See You Go. 

We then switched to SO Energy (SE), and all seemed to be going well, in fact he assured us that our troubles are now over.  Unfortunately, this morning he phoned and told us that we are still with BG, and he said SE would refund all the payments we've made to them since joining. 

SE also told us that there has been a mix-up in the MPAN numbers on the National Grid, which caused all the trouble, but is no fault of ours. 

What we really need is for someone in authority to visit out block of flats, and sort it all out.

I don't mind paying for my electricity at all, but I'm reluctant to pay for somebody else's usage.

Meanwhile, my wife and I are on antidepressants - this farce has continued for more than 6 months, and we are both approaching our 80s.

You are our last resort and only hope, please help us.

[Edited by Forum Team]

bsms1147

angie42jiving
Someone smarter than I will be along I'm sure to give some advice, but please note you are on an open, public forum and you have posted personally identifiable information. Better not to include this so do edit the post to remove it (cogwheel icon top right of your post) - I have reported the post in the meantime to ensure this info is removed for you if not.

Gerry1

Call 0800 072 8625 to be added to the British Gas Priority Services Register if you are not already on it. That may help to get a result. If not, complain to the British Gas - Residential Energy - Managing Director whose details can be found on the CEOemail website (it's a dot.com).