FAO EON Company Rep'

stevejland

Hi,
I have a dual energy domestic tariff, including smart meters with you.
The Gas meter has always supplied you with remote readings, but the Electricity meter does not, I have contacted EON previously about this, where I was asked to supply a photo of said meter, which I did many weeks ago, unfortunately my Electricity Meter is still not sending remote reads to you.
Please Help.

stewie_griffin

I'm not sure including your name and account number on a public forum is a particular good idea.

E.ON_Company_Representative:_Helena

Morning stevejland,

As stewie_griffin has said, please do remove your personal details from your post.

This can happen when something doesn't match in the systems, so it means the reads can't come through. There some occasions as well where an appointment is needed.

I understand that you have been in touch and sent a picture so that's great thank you. You will need to speak to our smart guys here though, so they have a good look in to why this is. Details are on the website.

Thank you

Helena

Robin9

Aren't the E.on reps not allowed to give phone numbers or links to websites ?  Saying "details on the website" doesn't seem as helpful as it could be.

E.ON_Company_Representative:_Helena

Robin9 said:

Aren't the E.on reps not allowed to give phone numbers or links to websites ?  Saying "details on the website" doesn't seem as helpful as it could be.

Hi Robin9,

No, we've never been allowed to post links etc, I don't think the rules have changed. I know it can be a bit frustrating to be honest. 

Thank you

Helena

stevejland

E.ON_Company_Representative:_Helena said:

Morning stevejland,

As stewie_griffin has said, please do remove your personal details from your post.

This can happen when something doesn't match in the systems, so it means the reads can't come through. There some occasions as well where an appointment is needed.

I understand that you have been in touch and sent a picture so that's great thank you. You will need to speak to our smart guys here though, so they have a good look in to why this is. Details are on the website.

Thank you

Helena

Many Thanks Helena,
can you please arrange for someone from the correct department to contact me (either email on phone using my details on account), I've tried several times to fix this issue, but seem to be going around in circles.
Kind Regards

stevejland

stevejland said:

E.ON_Company_Representative:_Helena said:

Morning stevejland,

As stewie_griffin has said, please do remove your personal details from your post.

This can happen when something doesn't match in the systems, so it means the reads can't come through. There some occasions as well where an appointment is needed.

I understand that you have been in touch and sent a picture so that's great thank you. You will need to speak to our smart guys here though, so they have a good look in to why this is. Details are on the website.

Thank you

Helena

Many Thanks Helena,
can you please arrange for someone from the correct department to contact me (either email on phone using my details on account), I've tried several times to fix this issue, but seem to be going around in circles.
Kind Regards

Please!.

JohnB47

stevejland - you must realise that this is not going to happen.