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Energy company demanding £30.00 to exit contract
I had a year's contract with Green Star Energy, joined them to fulfil my interest in contributing to improving the environment. Within a short time I was dissatisfied with them and decided I would not renew. I was put on Everyday Tariff whilst I looked round for new suppliers. I found one and applied to move my account.…
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SO energy - bad review
Inefficient company. Blames customers when their own system fails to send letters to customers. Poor customer service. Takes a hard line with customers. DO NOT USE. I moved into a flat on 7.3.2020. I used MSE cheap energy club to find out a cheap energy provider for me. SO energy was not on the MSE list. I contacted…
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Old Together Energy bill and debt collectors
I left Together Energy in October 2018 as their customer service was non existent. My bank account changed in March 2018, I emailed them to update the direct debit and got no response, called but could never get through. I expected when I switched I would receive a final bill but I did not. I have just got an email from a…
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Cheap Energy Club
Re the CHEAP ENERGY CLUB recommendations regarding Tonik being a better deal regarding my power supplies that is for both gas and electricity, I switched suppliers from Avro to Tonik via the Cheap Energy Club. However only my electricity was switched, so now I am being supplied with electricity from Tonic and gas from…
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Tonik energy mis-selling? Unethical?
Around June last year just before I came to the end of my fixed tariff, tonik emailed me informing me that my direct debit was being reduced based on my consumption... I, being the naive consumer thought ok brilliant... but still thought to check the price and compare with comparison websites. Of course no other energy…
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Switching from a old fixed tarrif
We are on an old fixed tarrif so when trying to compare on a comparison site we can’t click to say what tarrif we are on and it’s so difficult to compare the rates we are currently paying £200 for electric per month which is way too much. Is there anybody who could talk us through comparing tarrifs with different…
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Sparks(Ovo) switch my gas supply to them w/out my consent
I have been switch by Sparks without my consent from my current supplier Bulb.I did not request it . I only finded out about it when I tried to supply my meter readings and sort my payments via my web Bulb account and had troubles doing so regarding gas readings. Called Bulb and they told me that Sparks has switch my gas…
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Switching Beginner
Switching gas and electric deals has never been my forte, as I've never really understood it, so I've never really bothered. But last year I took on Martin's advice and switched suppliers. I was paying around £110 per month for years and checked out the compare pages to find Eon offering £75 per month. I thought it was a…
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British Gas ruining my credit score
I need help! In December I signed up to Experian. In February my credit score suddenly took a nose dive. After looking I saw British Gas had said I was in arrears for £321. Looking back that amount was sat at exactly the same amount since October 2013 and wasn’t changed to in arrears until February reporting! I am in the…
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Energy company asking for payment
My energy company have sent a bill in the post asking for payment. I was paying monthly by Direct Debit but when I changed bank accounts they couldn't take payment. After a year does the amount owing lapse due to the back billing rules?
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Green Deal storage Heaters 2020 -Genuine or Costly,
Seems Green Deal 2020 replacement Storage Heaters could be on offer post Shutdown. Is this as Genuine as previous Cavity Wall Installation, which went fine -Zero cost. What could happen with removal of Existing Heaters and re installation of replacement heaters. t.i.a. Mser's
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Questions regarding hot water storage tank (megaflo)
I'll be replacing the heating system for a new property. I'm currently thinking of getting a Vaillant system boiler with a megaflo storage tank. Assumptions: * Let's assume I don't use more than a single tank per day. * Hot water is heated to around 65 degrees C I have a few questions I wanted to ask to help me understand:…
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Ovo Energy cancelled switch
Ovo cancelled my mum's supplier switch. She has smart which mysteriously stopped supplying electricity reading then started working again. However there was no apparent correlation to bring normalise the estimated bills to add the over charging during non functioning smart meter window. So on my advice she switched to…
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Back Billing for Energy Bills
I’ve recently received a letter from a debt collection agency on behalf of an Energy Company looking for around £1300 from a property I previously rented a room. I was under the impression that all bills were squared which was not the case. The Energy company, who is Octopus, explained that they have emailed someone who…
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Boiler grant help required
Hi. We have an I installation tomorrow for a boiler my mum qualified for a few weeks ago. She had dementia and has passed away yesterday. Do we cancel the install or let them complete the work? Or would we get in trouble? I feel we should let them go ahead as she qualified while still with us. Thank you
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Electricity Switch - New supplier refuses to send correct meter readings to old supplier.
Hi, I wonder if you can help, basically I have switched suppliers from Ebico to Symbio. I gave Symbio my opening reading of 49272 on the 4th June and the switch was complete. My old supplier has billed me based on an estimated reading of 49487. I told Symbio to re-send Ebico the 49272 reading for my final bill, but they…
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Gas Energy Switch with EDF - Completed Early ?
Is it normal for a gas switch from one provider to another (EDF) to complete the switch early ? I was given a date by my new supplier (EDF) that the switch would happen on Thursday 25th June, but when I login to my new EDF account online now it states that the switch is now completed. I've changed providers many times in…
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SMETS2 - Smart Meter Models Recommended? and Switching between suppliers
I am aware that some of the SMETS1 meters were terrible and fiddly to take a manual meter reading. Are the SMETS2 ones a lot better? - Are some make/models of meter better than others ? I'm thinking of going for one but also shopping around for energy tariffs so the make/model being fitted by different suppliers may be a…
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Switching to Dual Fuel when gas and electricity currently being paid by two separate people?
Pretty much as the title says - my friend and I have lived in a flat in South London for the last 3 or so years, and so far been (stupidly) paying gas and electricity separately on standard tariffs. This COVID pandemic has given me the kick up the butt to finally switch and save some much needed money right now, but every…
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Switching from utility Warehouse - Gold Bundle
Good Evening Im currently with utility Warehouse, have been for the past 8 years and looking at seeing if we can get faster broadband for a better price elsewhere. Currently we have standard Broadband, Electric and Gas as part of their Gold Bundle. We had a quote from utility warehouse and for an upgrade to 60-70mb and…
