-
Avro sign-up form asking for next of kin contact details
I'm trying to sign up to Avro. It's been years since I set up an energy account, and I'm confused as to why the form asks me for contact details for my next of kin. I don't really want to provide them unless there's some legal reason the company would need them, and I can't help thinking that giving out someone else's…
-
Electric radiator and economy7
Hey all, I am in the need of advice regarding electric heating system options. I have recently moved into a 2 bed all electric flat with an economy 7 meter. I had a VonHaus 2000W glass panel heater in one of the rooms which suddenly stopped working. Electrician advised me to buy a replacement. I am unsure whether to…
-
Moving into first flat - how do I set up electricity?
My partner and I are moving into our first flat together - neither of us have had to set up bills before so just wondering the best way to go about this. Thanks!
-
Sustainable Energy Provider
Can someone please recommend a sustainable and renewable energy provider that also offers competitive prices? Thanks
-
Smart gas meter not pairing with electric meter?
Hi, EDF came & installed my smart meters last week. I wasn't around, but apparently the installer had some issues getting the gas meter to send data to the electric meter. Whatever his solution, it didn't work, because both the IHD & EDF agree that no gas readings are being delivered - although electric readings are fine.…
-
Can I be forced to have a smart meter?
Hi, I'm new here so please forgive any faux pas... but here goes. We have solar panels on the roof, which don't make us a huge amount of money; but they make us more than they would otherwise because we have an old analog meter which actually rolls backwards while the panels are generating juice. Obviously we'd like to…
-
EDF changed my tariff
Hi, EDF changed my tariff when I agreed to have a smart meter, but they didnt mention they would be changing the tarrif from the Blue fixed plan I was on that meant no price increase for the term to a different tarrif called safeguard assist capped (E7) This is something I never agreed to, so when I rang EDF about they…
-
Moved home - don't know what to do!
Hi, I completed the purchase of a new build on 10th January. Before Christmas I asked the electricity supplier at my old flat (Bulb) to supply at my new flat. When I moved in I was notified in my Welcome Pack that there was already an electricity supplier in place (British Gas, I believe). Also that they (the freeholder)…
-
Big Community Switch
Our local council are pushing the Big Community Switch for gas and electricity. Whilst I can find other councils that are pushing it I can't find any way of checking if the figures are as good as going by a normal comparison site. Any thoughts?
-
Switching energy providers with a balance owing
Hi So I've just recently provided meter readings to my electricity supplier and, notwithstanding my monthly payments, there's a balacing owing on the account of around £1,000. I need to switch to a supplier with a lower tariff but how or can I do this if I'm in debt to them. There has been a debit balance on the account…
-
Shell BB, not in my area
Why are some services not offered in some areas? I assume its the same for energy/telephone? Surely the whole of england are covered by the same Openreach and the electricity/gas network? I will never need to visit my BB or energy supplier and they will use Openreach or the national electricity/gas network. I signed up…
-
Is this a smart meter (gas meter)
Hello All I moved into the property and the council said it was british gas the energy supplier. So there is a small meter in the kitchen displaying how much energy i am using a month. It resets itself every month. So when British Gas asked me for meter readings i follow instructions and it just comes up with VEND MODE so…
-
EPC improvements - No suggestions
Hi All, I'm looking at buying a small London studio that is currently rated F23 with potential F23. As it's part of a block with 5 flats I have looked at the other ratings and it seems to mainly be due to that the flat doesn't have gas for heating. As I'm looking to buy this to let I would need to improve the rating and am…
-
Energy Plus vs Homecare
I’m looking at switching my BG tariff to one that includes boiler/electricity/plumbing cover but read in the T&C’s that as I already have a HomeCare account I won’t be eligible for the added cover. How soon before I apply for a switch would I need to cancel my Homecare account to take advantage of the included cover?
-
Who is responsible for population ECOES for MPAN and MSN
I need to know who is responsible for populating the ECOES database for the MPAN and MSN numbers from the build of a new home to first occupancy. The homes are a block of flats. I assume the builder chooses an energy supplier and it's the energy suppliers responsibility to ensure that it's done correctly, but I can't find…
-
Smart Meter Advertising Commercial Radio - Conditioning for change.
Anyone else noticed a change of emphasis in the advertising by the Government on commercial radio of having a "Smart Meter". It has moved from a "Smart Meter" can save you money, to helping the country rebuild our outdated energy network. Obviously starting to condition customers to accept time of day tariffs, load…
-
Final bill wait
Hi, I moved from Tonik Energy to Igloo Energy in December, gave my meter readings when they asked (15th December). I then got money taken off me on 20th December by direct debit by Igloo. First question I guess is which date counts as the date I joined Igloo Energy would that be the 20th? Secondly, I am still waiting my…
-
Energy company breaking in to my home
I came home today and the energy company, Spark, have used Marstons to pick my locks and change the energy meters. They left letters for the previous tenant claiming she owes them money. I have been trying to change the supplier since I moved in in November. I was told by my electric supplier that it had been done so I…
-
How does my underfloor heating work???
Hi All This is a bit long winded but please bear with me. I have underfloor heating in my council flat. It's so old the thermostats are in Farenheit!! When I first moved in I couldn't quite figure out how it worked, so a nice young man from the council came round but said he didn't have a clue. So through trial and error…
-
Pending account settlement and refund from old Supplier
I used Cheap Energy Club to switch from OLD_SUPPLIER to NEW_SUPPLIER. The NEW_SUPPLIER has started providing Gas + Electricity from THREE weeks ago and this has been confirmed by both OLD_SUPPLIER and NEW_SUPPLIER. OLD_SUPPLIER has mentioned that my account was in CREDIT when the switch happened and therefore they will pay…