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1,000s of Utility Warehouse customers owed average payments of £130 due to overcharging - MSE News
Energy firm Utility Warehouse is to pay out £450,000 in refunds and compensation, after it overcharged potentially vulnerable customers last year...Read the full story: '1,000s of Utility Warehouse customers owed average payments of £130 due to overcharging' Click reply below to discuss. If you haven’t already, join the…
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Do Cadent normally muck people about?
They are supposed to be replacing the gas pipes locally with plastic. So far I have been told (in this order) end Oct, beginning of Nov, beginning of Jan, beginning of Dec. Just been told after enquiring by phone about what is going on - no plans to do the work at all. I assume it will be all the unfortunate customers who…
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Gas meter not registered
Hi this is such a pain i have been trying for years to find out who my gas supplier is i have been on to national grid gas they said my meter isnt even registered its so stressful .we are on a pre payment meter and on the reciept it says e.on been on to them they said no its not your supplier ,can anyone help.
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Ovo Energy to pay £8.9 million after overcharging customers and sending wrong info - MSE News
Ovo Energy has agreed to pay £8.9 million after issuing inaccurate or incomplete information to 100,000s of customers, and for under and overcharging customers due to IT issues...Read the full story: 'Ovo Energy to pay £8.9 million after overcharging customers and sending wrong info' Click reply below to discuss. If you…
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Yorkshire Energy
So I have gone live with them today. Reading through the site, I came across this page, which tells you how to read your meter. With regards to the dial section, I fail to see how they have the read as 16379. This to me is 15379.
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E.on Nightmare
When I moved into my flat 3 years ago the supplier for the property was Scottish power but then I switched to british gas, the flat is electric only and so I was paying for my supply by a prepayment meter inside the property, during the first 3 month I lived here I was receiving bills from E.on addressed to the previous…
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No idea who supplies my electricity!
I've not had an electricity bill for about 8 years and don't actually know who supplies my electricity! I believe some one with the same address as me might have switched suppliers but the only time I discovered this was after about a year when I realised my Eon bill had gone down and no electricity was listed. They…
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Changing prepaid meters to credit ones.
Good evening folks, I have recently bought a property with prepayment meters for both gas and electric in it. I found Bulb to supply me with fairly cheap energy, however recently they have increased prices and ceased to be competitive. I called up one of the cheapest suppliers however they said they can only take on board…
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earliest switch without exit fees
i would like to find out when is the earliest switch without incurring exit fees. currently with Ebico ends 10/4/20, so 49 days before is approx 22/2/20 if i switch to Avro (website states 3 weeks to switch) which would be around 18/2/20, does that mean exit charges are cancelled or can i only switch after the 20/2/20 to…
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Eon switch not good
I attempted a switch to Eon as Shell were increasing their daily "charges" by 250% I called Eon three times (separate days/times) to be kept waiting on hold for 40 minutes, another time by 36 minutes and a third time by 29 minutes without any resolution to my query. If this is their attitude to potential new customers I…
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NPower Electricity Pre Payment Meter
I’ve had a Pre payment Meter since 2018 and my bills have increasing since then. I’m currently paying back debt at 6.00 per week my last 6 month statement has my gas useage at 606.00 and payments at 808.00. My last bill Jan 2019 to July 2019 my useage at 590.00 and payments at 720.00 not sure why I’ve paid another 80 odd…
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Change supplier with debt
Hi, I'm really struggling at the moment with all the bills being so high I'm trying to get the cheapest rates I can but I'm in debt with my energy supplier and they won't let me change to a cheaper company or Tariff, can my partner take out a new supplier in there name and I just continue to pay the outstanding balance…
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Changing Eon Tariff
I am currently on Eon's Fix Online V14 until November 2020 with an early exit fee of £60 for dual fuel. Uswitch has a an Eon tariff Fix Online Exclusive v24 which Uswitch cannot switch me to which is cheaper than my present tariff. I cannot find this on Eon's page. Is there anyway I can switch to this tariff without…
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Help with British gas complain
Hi, Im writing for my parents. We own a small food business, we recently just been billed £17,000 for an years worth of electricity. Furthermore on my account it wrote that I used over 30,000 KWh per year as well. Which I don't think is correct. The bills have started racking up after the installation of a smart metre…
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Eon - bills erroneously issued for prepayment meter after moving out
Situation resolved so just a warning really... We moved out of a house a couple of months ago that had prepayment meters. It was only a short-term rental so we never bothered getting the meters switched to standard meters. The gas and electricity meters were both in credit when we moved in, and in credit when we moved out.…
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Very confused
I hope this is in the right place, apologies if not. I’m trying to switch to a cheaper energy supplier but don’t seem to be able to access the information I need in order to feel like I’m making an informed choice. My supplier is boost, my tariff is the Smart PAYG+ Variable Electricity standing charge: 27.84p/day…
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Prepaid Electricity meters - how much data does supplier get?
Hello there! Apologies if this is a duplicate thread, I searched and found no relevant info. If you don't want the waffly context skip to the TLDR section at the end! I am in dispute with my electricity supplier. When I moved in, there was a standard meter. It was clearly faulty, and for several years I tried to get the…
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Direct Debit reversal to reduce credit owed by Energy company
Hello, Like quite a few others, I'm having problems getting my final bill credit from Utility Point. I've contacted them several times and they have promised to pay the outstanding credit along with £30 compensation. I'm now several months down the line and still nothing. The credit owed to me is a little more than my last…
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Unexpected resurrected debt
To cut a long involved painful story short between April 2014 and August 2016 my life fell apart. I ended up failing narrowly to kill myself and went to hospital for a prolonged stay. I fell into a lot of debt, culminating with NatWest repossessing my home. I also accrued other debts, credit cards, and importantly here…
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Electricity readings rising fast
We moved in to a rented property 6 months ago. Everything started off well. In that time a lot of the ceiling lights have blown and even the ones we replaced have gone aswell now. We have a couple of lights remaining. We also have been receiving high electricity bills and recently received one for £350 for the month. In…