Eon switch not good

ricequeen4u

I attempted a switch to Eon as Shell were increasing their daily "charges" by 250% I called Eon three times (separate days/times) to be kept waiting on hold for 40 minutes, another time by 36 minutes and a third time by 29 minutes without any resolution to my query.

If this is their attitude to potential new customers I fail to see how they stay in business 'cos they've not got mine. At least Shell offer a call back after 10 minutes.

BT are quite happy charging 20 pence a minute PAYG rate.

Benight

ricequeen4u wrote: »

...

BT are quite happy charging 20 pence a minute PAYG rate.

Well, if you are happy to pay it ...:cool:

Otherwise I would have thought someone with over a decade's membership of this forum would be well aware of this useful moneysaving website to consult when otherwise having to make a phone call you are expected to pay for:

https://www.saynoto0870.com

If you have no choice but to pay for a call, then one of the Finarea businesses are still good value.
e.g. calls to UK landlines from 1.7ppm + 4p connection
(although you now pay with Finarea whether you get through or not)

Try the Phones & TV board for possibly even better alternatives, depending on who you are calling.

But you can't get better than FREE! when calling Eon.

:money:

ricequeen4u

I use 18185.

Former_E.ON_Company_Representative:_Malc

ricequeen4u wrote: »

I attempted a switch to Eon as Shell were increasing their daily "charges" by 250% I called Eon three times (separate days/times) to be kept waiting on hold for 40 minutes, another time by 36 minutes and a third time by 29 minutes without any resolution to my query.

If this is their attitude to potential new customers I fail to see how they stay in business 'cos they've not got mine. At least Shell offer a call back after 10 minutes.

BT are quite happy charging 20 pence a minute PAYG rate.

Hello ricequeen4u and I'm sorry you were kept on hold for such long periods of time.

We're aware this isn't good enough and are working to improve. In the meantime and if you still need to talk us, the Live Chat service on our website is a possible alternative. Advisors are online from 8am to 8pm Monday to Friday and between 8am and 6pm Saturdays.

Live Chatters won't be able to do a switch for you as these are done by a specialist area of the business. They will be able to answer most questions and put you in touch with the specialist team if more help is needed.

If you still want to go ahead with a switch, going through a Price Comparison site or our website is the quickest way to do this.

Sorry again for the long call waits ricequeen4u. Please let me know if I can help as happy to do so.

Malc

ricequeen4u

E.ON_Company_Representative:_Malc wrote: »

Hello ricequeen4u and I'm sorry you were kept on hold for such long periods of time.

We're aware this isn't good enough and are working to improve. In the meantime and if you still need to talk us, the Live Chat service on our website is a possible alternative. Advisors are online from 8am to 8pm Monday to Friday and between 8am and 6pm Saturdays.

Live Chatters won't be able to do a switch for you as these are done by a specialist area of the business. They will be able to answer most questions and put you in touch with the specialist team if more help is needed.

If you still want to go ahead with a switch, going through a Price Comparison site or our website is the quickest way to do this.

Sorry again for the long call waits ricequeen4u. Please let me know if I can help as happy to do so.

Malc

And the third longest wait was indeed to your "specialist" area who transferred my call to ordinary phone in number.