-
Electric switch with solar export smart meter
Can anyone assist as I need a supplier that can provide dual fuel at a reasonable rate BUT with a smart meter, not currently fitted. I also have solar panels on the main FIT schedule, installed February 2012. I would want this also switched BUT I would like an export meter, either in the smart meter or separate . My…
-
Former OurPower customer getting nowhere with Utilita!
Hi there, Having some major issues with Utilita. Almost the second i received notification of OurPower going bust and the intended switch to Utilita, I moved to EDF - simply as Utilita rates were too expensive and I didn't have a great experience. I had smart maters and regularly provided meter readings before that to…
-
Switching energy supplier
Hello, I have recently moved into a new flat, and the supplier of gas and energy is Solarplicity. I have been trying to get an account set up with Solarplicity, but every time I phone them up they tell me that the previous tenant has not closed their account, so I can't set one up. I have spoken with the letting agency who…
-
Auto Switching - any good?
Have you used any of the many auto switching services springing up? https://lookaftermybills.com/ https://www.weflip.com/ https://www.switchcraft.co.uk https://flipper.community/ http://www.automaticenergyswitching.co.uk/ too name but a few!
-
Ovo says I can't make a complaint about their terrible customer service
So I joined Ovo three months ago on the premise it had excellent customer service and my new smart meter would work with their service. A month after switching it became apparently there were issues. I couldn't get the smart meter to give me all the information I need, and the online account still said I was being…
-
British gas charging me twice!
Just realised after checking my Bill's that british gas has been charging me for Two electricity meter accounts for over a year. I want to complain but what can I expect? They have frozen my account but are not getting g back to me for another three weeks. I get really confused with all the jargon they use on the Bill's…
-
MSE energy club confusion- earliest date to switch
In the past I remember getting timely emails telling me the date had arrived that I could switch penalty free. So my end of fixed deal is 20th July. Energy club sent me an email 7th May saying 'you're now paying too much'. Not a mention of the date I could switch without penalty. Logged into Energy Club. It displays my…
-
Solarplicity still billing me
My electricity supply moved on 4th April. Solarplicity (old supplier) are continuing to bill me monthly. I have already told them a new supplier took over on 4th April. They seem to have just ignored this message and are continuing to bill me monthly using estimated reads. I have so far ignored these bills. They now reckon…
-
OVO Simpler Energy Variable help
When my last company was taken over by OVO and my energy switched to them I didn’t pay too much attention. My direct debit stayed the same but because my usage is apparently more than the DD they suggest. I’m now in -£200 debit! After only a few months with OVO. I’ve always changed companies at the end of every year to…
-
Discrepancy in electricity quotes
Why is there a difference in quotes between kw usage and monthly payment. We use 8905 kw per year We pay 107 per month. So quoted using kw and comparison says Im saving but its the same monthly DD amount. Dont get this, help? Used DD amount and was quoted prices around £86 per month. Which is around 30 per month. Which…
-
Economy 7 to a standard meter
Hi I have just moved into a basement flat which is on economy 7. I have read online that you need to use around 40% of your energy at the off peak hours for E7 to make sense. I don’t believe I will use that much and I dont have a storage heater. The flat doesn’t use gas. Should I change to a standard meter. If I do, will I…
-
Energy supplier billing wrong address, how do I stop them?
I'm asking for a friend. She lives in a flat that has 6 apartments all with their meters in one room. She started getting demands a couple of years ago from First Utility listing a meter that does not supply her flat. With my help she got them to stop sending bills to her address, but now that Shell Energy has taken over,…
-
Can’t turn heating off!!
So I’m having a strange problem, and landlord doesn’t see anything wrong with it! My heating is turned OFF at the panel, the hot water is turned OFF at the panel. BUT on the boiler the pilot light is on and every radiator is RED HOT!! The radiators don’t have any dials on them so can’t be individually turned down. The only…
-
Hydrogen Boilers
AIUT - from 2025 no new gas boilers are to be installed and by 2050 we will have to rip out any remaining units. New boilers will have to be powered by Hydrogen - do we take a backward step and have to buy Hydrogen in canisters like we do with Calor ?
-
Shell Energy pays £390,000 after price cap blunder - MSE news story
Shell Energy is set to refund and compensate around 9,000 customers after it was found to have overcharged on tariffs protected by energy regulator Ofgem's price cap...Read the full story: 'Shell Energy pays £390,000 after price cap blunder' Click reply below to discuss. If you haven’t already, join the forum to reply.
-
EDF energy smart meter
EDF easy online exclusive July20v3 says that to agree to this tariff by agreeing to be contacted for smart meter installation. When the contact is sent the agreement also says about having a smart meter installed when they come available in my area. Two different statements. Martin on his page say edf informed him that we…
-
Avro Energy - all their contact numbers fail?
Hi all, Having being a satisfied Avro customer for 12 months recently the time came to switch and I have done so via the Cheap Energy Club, however despite my switch being completed for a week or so now I've been billed a further time from Avro of the regular amount and I was already in credit on the account. I thought no…
-
Electric meter went blank a year or so ago...
Our electric meter screen went blank a year or so ago but kept supplying us with electric. Unfortunately we have been in a pretty bad financial state for awhile so didn't really look into getting it sorted because, for the time being - free electric? 🤷!♂️ Anyway, I know obviously it is not free and I'm in a far better…
-
Enstroga Energy - Customer Service
Hi, help needed - sorry for the long post!! In September last year my mother moved her gas and Elec to Enstroga after they were in the top 5 in the Daily Mail best deals, the switch went over as agreed and the DD was set up and started to be taken. She decided to switch after the death of my father, she knew her…
-
Install gas or go green?
Hello, I am looking for advice as I am feeling crippled by too much choice! I have been thinking about updating my antiquated heating arrangements for years but never had the money to do it. I now have a £25,000 budget but it feels like such a huge job that I'm struggling to decide what to do. I live alone in a detached…
