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Uswitch and Out fox results
Hi Can someone check the Uswitch comparison for E7 results please? I've used 3000 day and 500 night units, the results are bizarre, wrong amount but sequenced as if they are the correct amount. I've checked my figures against Out Fox's own website which are ok. I think Uswitch are not adding the night units into the totals…
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Bulb £50?
When after switching to Bulb do they pay the £50 to the switcher and the account holder?
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Electricity & Gas
I'm in the Cheap Energy Club (CEC). I'm with Outfox the Market. My tariff is Zapp! (checked on the bill!) but CEC does not list it :o How do you bring this to the attention of CEC?
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Recently switched energy and found out my meter reading was wrong
I have recently brought a house and switched energy as soon as possible. I submitted the meter readings (correctly) for the switch. It has been a month since the switch and I have submitted my new meter readings, but my gas is now lower than at the time of the switch! The switch gas reading is detailed as 3528. My current…
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Tado smart thermostat without central thermostat/controller
I was thinking of installing the Tado smart radiator thermostat system - this comprises only smart thermostatic radiator valves with a central internet bridge connected to my router that communicates with the thermostats. There is no "main" room thermostat or contoller attached to the boiler. I have a combi boiler that…
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How to find best energy provider for first time buyer?
Hi, My daughter gets her keys to her first house on Friday. How do you find the best energy provider as a first time buyer as you don’t have kwh usage figures as you’ve not lived anywhere else. So you won’t know what to put in on the comparison sites. Any help and advice would be greatly appreciated.
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MSE Advice Left Me Out of Pocket
Following MSE’s advice to switch my energy supplier sooner rather than later due to my current (& cheaper) tariff running out on 15th April, Shell Energy (First Utility) have switched me 6 days before my current (& cheaper) tariff runs out leaving me paying the newer (& more expensive) tariff for those 6 days. I specified…
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Electricity and gas tariff query from first time homeowner
Hello everyone, I am a first-time home owner so I am feeling quite overwhelmed when searching for tariffs and working out my best option. Any advice would be gratefully appreciated. In particular, I have the following query: The home I have purchased has EDF for the gas and electricity supplier (pre-payment meter). My dad…
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Mis-sold Small Business Energy
Asking this on behalf of a family member who has been mis sold energy by a company called Eco Save LTD based in Manchester. After being cold called and told they were speaking to their energy broker (of which is they did have) and to cut a long story short they have fallen into their pushy/confusing tactics and outright…
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Spark took over my mothers gas supply without her consent
have 2 issues I hope you can help me with, so Ill start with the long one. My mum moved address in February and did the norm of contacting British Gas to inform them of this. She is a duel fuel customer and is one of those that wont switch for some reason. A gas engineer scheduled by the Housing Association she is with for…
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Prepayment meter payments being recorded as late on Experian
We have had an Npower electricty prepayment meter for the last decade to pay off a huge debt. The debt is now below £30 but I noticed when reviewing my Experian report that 48 of the previous 61 months are recorded as having been paid up to six months late, and another 4 as being up to 3 months late. None of them are late…
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Low, but not zero, standing charge for gas
We currently only use electricity, our gas supply is capped. They were replacing the gas main in the street but would only do the spur to our house for free if we got a meter fitted. We agreed to this, and plan to pay a gas standing charge, but not use any gas, for a few years before we sell the house, because a house…
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Help needed about pre paid meter debt
Hello, I hope someone can help/guide me. I bought a property over 5 years ago with a pre paid electricity meter already installed. I spent 2 months doing it up and let it. Last week I get a letter from a debt recovery firm wanting £80 covering the period I was doing up the property. This is strange because we topped up the…
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Simple & MSE Collective Cashback not arrived
Hi I renewed with avro as per the following You have selected Simple and MSE Collective Your Tariff is Fixed for 18 Months Your renewal will take effect from 3rd October 2018 I've still not received the £25 cashback How do i chase this up does anyone know?
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meter readings wrong
Hi newbie here but I need serious help. My wife has just found out she has been giving the electric meter readings the wrong way round . she has given the night rate as day rate and given the day rate as the night rate . When she realised she wrong up straight away . This looks like its been going for over a year so we are…
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Boiler running out of water
Sure this has been discussed before, I have a 2014 installed 250 litre megaflo hot water immersion system boiler. I am on enconomy 7 electricity. The boiler does not seem to be able to heat enough water for one short shower and a bath and one basin of dishwater. Even sometimes not enough for 2 short showers if there has…
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Trouble with Eon
I just wanted to make people aware of the problems I am having getting credit refunded from eon. The more information people have regarding a company's customer service record, the more informed they are when making decisions about which supplier to use. I moved my account away from eon, as I had built up significant…
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EDF exit fees
Having done a energy comparison on the cheaper energy club, I was informed that if i swapped from the EDF fixed Nov19v5 to the fixed EDF Jun 20 I could save over £100. However upon logging into my account and clicking change tariff , there was no mention of the June 20 deal. Upon further investigation I was horrified to…
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Micro-CHP Boilers worth it?
The boiler in my flat is around 20 years old and pretty much on it's last legs. The circuit board just died on it and I picked up a refurb off eBay to get a little more life out it while I save the pennies for a replacement. I'm struggling to find any recent reading material on micro-CHP boilers unless it's from CHP…
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Extra Energy Administrators Chasing For Non-Existant Debt
Hi, Im hoping one of you could point me in the right direction. I was with Extra energy until 09/2015, and after months of messing around I was sent and paid my final bill, settling my account. Shortly after this they had billing problems and sent out another three or four bills, one of which ended up being sent to a debt…
