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Home move switching
need some advice regarding switching suppliers for both gas and electric. I moved home at the end of November 2018 and went from First Utility to British Gas (new properties supplier). The plan was to go back to First Utility using the home move option so I started this but found out (near end of December) that they could…
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energy cap
Hello my first time here! I had a letter from Scottish power today informing me of price rise. Being as I'm on standard variable quarterly cash economy 7 I thought the rate was to be capped at 17p a unit but they've got me as still paying 21p day & 10p night. Have I slipped through the cracks somewhere? Any help will be…
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Energy coin operated
Hi, I’ve recently moved into this flat and on Monday afternoon i put 25 pounds worth of coins into the coin operated electricity box to fully top it up. When I got home around 6:30 today it was completely empty. I find it odd that I would used that amount in three days. As far as I can figure out it’s 100 units and it’s a…
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Why is my electricity usage at night so high?
Hi, was wondering if anyone could help as my latest electricity bill has me left me staggered. Night Rate 407 Kilowatts 0.115500 £47.01 Day Rate 194 Kilowatts 0.175200 £33.99 Standing Charge 31 Days 0.114600 £3.55 I have Economy 7 meter and am currently on Solarplicity's Standard Variable Tariff September 2018. How is my…
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Eon offer lapsed tariffs - Beware
Hi, I received a letter today from Eon dated the 22 Feb informing me of increased prices, but saying if i switch to Fix online v10 i would save £184 pounds. I rushed eagerly to the website only to find it is no longer available. I telephoned to check if i could access the tariff on the phone to no avail. I then contacted…
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British Gas Boiler Cover
We had our British Gas Boiler Cover renewal arrive today with an increase of £35 per year. Long story short, go to British Gas online chat, complain, got a £32 discount for the year. Should work for everyone. Hope this helps someone. Every penny counts!
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Stay Clear of UTILITY POINT
chosen for cheep electricity - I would say WORST CUSTOMER SERVICE EVER but that would be unfair - i haven't managed to get hold of them to find out. After a month of trying - 12emails, 37 phone calls and 37 voice mails!!!!!!! there is a lovely answer machine saying they get back to every call - they don't!!! normally you…
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How do we find out which smart meters are compatible with other companies?
Hi all My mum is just looking at changing her gas an elec provider as she's coming up to the end of her fix. She's currently with Npower and has a smart meter (she says she had no choice in it) and Green Network Energy have a good price and she wants to go with them. How do we find out if her Npower smart meter will work?…
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First e-on bill horrendous - please help
My daughter moved into her new studio flat in October. The building was converted into studios, one two and three bedroom flats from its previous use an Aviva office block in Norwich. The studio has a floor area of 30.7 sq m (330.5 sq ft) and consists of a combined bedroom/lounge/kitchen, and separate bathroom. My daughter…
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Incorrect name on deemed contract
Hi All New to MSE and hoping for some advice please on a problem with Utility Warehouse. Some background (bit of a saga, please bear with me): My husband and I separated 8 years ago and had a son together, who was 5 at the time and is now 13. We ended up living 80 miles apart and our son stayed with his Dad during the week…
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MSE Compare Enrgy - Utilita > Robin Hood Energy - VERY CONFUSED
Hi, We got an email to say our energy would be cheapest and we would save £182 via Robin Hood Energy for Dual Switch over. Today we got a letter from Utilita saying what our exact usage is Gas Gas Provider: Utilita Gas Tariff: Smart Energy Gas usage: 10368 kWh per Year Tariff end date: None Electricity Elec Provider:…
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prepayment meter, then a bill.
Hello, I have used a prepayment meter for my gas supply with British Gas for nearly 12 years but last week an inspector turned up and said my meter had been tampered with in 2006! - and they knew that and didn't do anything about it. He flexed the thin plastic on the front of the meter and it bended slightly like a biro or…
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Scottish Power
After my energy supplier went bust I was moved to Scottish Power. I hadn't heard from them so eventually managed to get through on the phone. I haven't paid anything since November?December. They said that I should hear in two weeks and also gave me an account number. So far I haven't hear from them. My question is can I…
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Huge electric bill
Hi I moved into my housing association flat mid July last year. My 1st bill was £117 and I thought ok but as it got colder I put the heating on. The flat is all electric with a NIBE air pump system which they say is more efficient. I was admitted to hospital on 18/10/2018 and not discharged until 05/02/2019. I got my…
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Smart Meters. Now we know the real reason.
Now we know the real reason for smart meters. From Feb 28th a supply companies new T&Cs 4.4 state, Smart meter customers paying by non DD, i.e. by quarterly bill, will now receive monthly bills payable within 14 days. £€£€£€£€£€£€$$$$$$$$$$$$$£££ Not too distant future bills will be untouched by human hands, being…
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Advice on ridiculous energy bill
I live in a 3 bed semi detached house we purchased a year ago. We had storage heaters up until september but had it all switched to electric panel heaters. We are on an electric only tariff witg npower. We have electricity only power and have electric panel heaters. We only use 2 of the heaters, one in the bedroom for…
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Economy 7
I’m on economy 7 tariff but only use 15% at night ( fridge ,freezer and washing machine) I did a comparison with and without the “cheaper “ tariff and found that not having economy 7 was cheaper. For some reason suppliers charge MORE for day time electricity if you have economy 7. I contacted green network energy to ask…
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Huge first econ7 bill
Hi all, just moved mum down near me into a bungalow she has bought that has storage heaters as there is no gas supply to the close. Mum is getting on and has been used to gas central heating and doesnt understand storage heaters. I'm just starting to get how they work. She was with British gas for electric and gas at the…
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difficulty switching supplier
hello everyone, just wondering if anyone can help. I completed the form on the money saving expert website to switch energy supplier from see to bulb, I received a conformation from MSE with estimated dates for when particular steps of the process will be completed. weeks past and we did not hear from MSE or bulb although…
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Eon - forced to move tariff
I received a letter from Eon today stating that my tariff did not come to an end when it should have and they will switch me in 2 months to their SVR. The letter is genuine ie my account number, address etc. It's a bit annoying as i hate the switching etc every year which is why i selected this tariff in the first place.…
