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Energy

Archives for April 2018

87 day gas bill 434 pound !!!
Hi All, This is a first for me getting a bill for this much.. I am not sure how to tackle handling SSE with this but have tried to reason with them that there is no way we use 10 units of gas a day.. (889 units in 87 days?) Ive read the meter daily and we are using 2-3 units.. nothing has changed with our heating settings/…
Pay via Variable Direct Debit
Hi Can someone please advise me if an energy supplier can refuse to allow me to pay bill via variable direct debit? Is it legal for them? I was with First Utility who gave me option to supply meter reading every month via their App and pay the exact bill amount via direct debit. Now I am switching because First Utility are…
How much does EO charge the supplier?
As a matter of interest, anyone tell me how much the ombudsman would charge one of the big 6 suppliers to review a complaint worth 450? Do they still charge them even if they rule in the suppliers favour?
Eon refunded my credit now i have a large bill.
A month ago i contacted eon to ask them why i was in credit of £500 they gave me no explanation and refunded me the money back. Then on the 24th of April i checked my bill to find it was £650 so i phoned them to ask them what was happening and they then realised they hadn't been billing me for a whole year and they…
Ofgem regulations for door to door sales
Hi, Does anyone know what information Ofgem require from the energy company when auditing enegry companies field sales. What evidence, reports or even documents the companies need to showcase in order to prove they were compliant when selling their tarrifs.
British Gas refusing to send paper letters.
My parent's who do not use a computer but do have an email address have been unable to get British Gas to send them their Home care agreement by post - three times they have phoned and three times it's been sent again by Email and not by Post. Should they quit? They never actually gave British Gas their email by the way -…
E-ON tied into 25yr contract....help!
Has anyone else heard of or been tied into a 25 year energy contract with E-On by there developers, which in this case is Crescent? This is not a contract i agreed to, i switched to Scottish Power on the 15th March and E-On even produced the final bill but now say i cannot leave and have billed me for £43 for what…
Does a newly installed meter always start at zero?
I recently had my meter replaced. Stupidly, I didn't check the start readings because I assumed it would start at 0. The meter is a "dumb" meter with an electronic display, with a button to cycle through the total, day, and night usage. The display is five digits with no decimals. My supplier has just updated my account…
Towel rail running cost - CH vs Element
Assuming that the gas Central Heating side is off and only the Hot Water side is active, heating the bathroom towel rail on its circuit via the HW cylinder, is it cheaper to run the towel rail that way or to fit an element into same towel rail for summer use? Don't actually need the HW- just on to heat the rail.
Towel rail running cost - CH vs Element
Assuming that the gas Central Heating side is off and only the Hot Water side is active, heating the bathroom towel rail on its circuit via the HW cylinder, is it cheaper to run the towel rail that way or to fit an element into same towel rail for summer use? Don't actually need the HE- just on to heat the rail.
Utility Point Referral Code
Does anyone have a "refer a friend" code for energy supplier Utility Point that they would care to share for mutual benefit? Thanks in advance.
Eon
okay so I've just had my 6 month review from eon electricity and it turns out I've accrued a debt of £240 related to high usage during the cold months. They have now put in a payment plan for me to clear this debt by December 2018 by increasing my dd payment to £66.My contract with them expires in early September 2018 so…
Going to switch but owed money?
Quick question really. As OVO owes me money and if I switch to someone else, can I chased them for them cash?
Bloody OVO, to hell with them!
This is a bit long but bare with me. So last March I signed up to OVO Energy for their Simpler Energy (that electricity only) £59 per month plan after filling in their online form 4 times to make sure I got it right as £59pm seemed way too cheap & calling them to confirm. After 6 months they started talking a lot more than…
Economy energy bill credit refund
I’ve just left economy energy as moved house and tariff. I’ve got a credit balance of about £100 over both fuels - hustvrwnf ans asked for it to be returned and they’ve said it all gets passed to a third party thanks to government legislation to ensure final bills are correct? Never heard of this before so trying to check…
EDF Monthly
Hi I would welcome some advise from customers of EDF on monthly DD. I've been used to quarterly DD where they remind you to send a reading in quarterly and then provide a bill for what has been used. It was so much hassle switching this time, I decided to stay on monthly DD (gas) (worked out I would loose less than £2 in…
EPCs
We are in the process of getting an EPC for a property that we own. Looking at filed EPCs for identical properties built at the same time, the EPC shows a rating and a potential rating. For example, C/64 with the potential to increase by 11 points to C/75. The bit that I am struggling to get my mind around is the list of…
Changing to all electric.
A quick question, please. I want to change to all electric at home - the only gas we use now is the cooker but I am going to replace it with an electric one. The supplier are saying that I can only close my account by either switching to a new supplier or giving them a change of address. Other than that, I will still have…
Help me understand my bill
Hi all, I'm with eon energy for both gas and electric. I pay by direct debit £65 every month. now when I log into the app its showing a balance of £132 and to make a payment. I just added my meter readings and got a message, Your current balance is: £240 does this mean I've gone over?
Going to the energy ombudsman, quick question
I've an ongoing complaint about my electricity account with my supplier for the last several months. On Monday they've sent their latest reply saying they are not willing to fix their error and my request is essentially being refused. So I assume I will be able to go forward to the energy ombudsman to review the complaint.…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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