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Gas/Electirc Bill
Is £60 a month reasonable for a gas/electric bill? Property is a two bed property with one living in. Price is fixed until 2019.
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Initial energy bill
Hi, we recently moved into a new flat on the 30th of the month and having set up the energy bills for £66 a month to be taken on the 1st of the Month (so bill for September to come on the 1st of October right?) we've also been sent an initial bill of £66, am I right in assuming you pay for your monthly usage at the end of…
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New flat; can I change energy provider?
Hello MSE members, I have a question that I can't find the answer to and MSE Forum was the first place I thought of posting, always end up on this forum when trying to find answers so thought I'd give it a go! I've just moved into a new rented flat with my girlfriend (moving finally complete....). The previous place I…
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British Gas Meter Readings
I am on the MSE collective tariff with BG and my bills have been underestimating my gas usage for some time. I tried to submit meter readings when I first noticed this, but I consistently got errors from the website and I think I tried to submit a reading over the phone and that didn't work either. Although they kept…
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Smart meters, need internet?
Some friends are buying a house, it has smart meters from British Gas. They do not have and have no intention of getting Internet so will these meters still work?
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High water usage
We usually use about 10 cubic meter of water every month. I received a phone call from my water company said that we used about 16 cubic meter of water per month in the last 6 month. So I monitor the water usage and it seems to be normal (1.2 units in 5 days) Then we went to holiday for 6 days and water meter went crazy!…
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Estimated readings - what are my rights?
Hello I'm wanting to know my rights around estimated readings. To be precise, am I obliged to pay a bill calculated using an estimated reading or do I have the right to refuse? Our electric meter showed no reading when we moved in to our house in December and we made First Utility aware of this. It took them until July to…
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When America sneezes, the world catches cold?
Will Hurricane Harvey have an impact on UK energy prices? The domino effect could push up refining margins and prices, worldwide, meaning UK consumers could soon see price hikes in petrol, gas and electricity. It's too soon to tell. https://www.ukpower.co.uk/gas_electricity_news/will-hurricane-harvey-affect-uk-energy-prices
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Energy Supply & Tax Contributions
I am looking to change energy providers - but want to ensure whomever I change to, pay their appropriate amount of UK Taxes as most are foreign companies, can anyone advise?
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How long does it take to produce final bill?
Hi, I switched from Bristol Energy to Co-op late in June and have yet to receive a final statement from Bristol Energy. I rang a few weeks back to chase and they said it can take a few weeks but would try to hurry it along. Still nothing two months since the switch completed. Should I raise a complaint or is this a normal…
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SSE key meter top up not working
My partner just bought a £30 top up for our key meter. He put the key in the machine and it said 'token accepted' but it hasn't added any credit on to the meter. We had £32.12 and it's still the same. What should we do? I don't know how we can prove it hasn't worked since our balance was already higher than the top up…
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Possible MSE collective tariff
I've just been in contact with British Gas about my MSE Collective tariff ending. They were a bit hazy with the details but insisted I should wait until (specifically) the 20th September before switching to a different tariff as there is a "special tariff" coming on/around that date. They said they can't confirm what it is…
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Alternative to a halogen heater
hi, every year I usually buy a small halogen heater, its the sort that can swivel round if you like and its mainly heated by halogen bulbs with three settings, low, med and high ( when all 3 bulbs are lite) . I have spent all this year converting all bulbs in my house to energy saving LED bulbs and as I have a smart meter…
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Erronous transfer
I was a customer with Extra Energy but had an erronous transfer to flow energy. I complained and extra energy tried to get my account back but failed. I raised this to the ombudsman using the complaint procedure and the outcome was that Extra energy have not done anything wrong, I am still with flow energy not knowing what…
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Trouble with my energy company (toto energy)
Hi guys n gals I'm at a bit of a lose end, I recently moved to toto energy roughly 3 months ago. For the last month I've been getting calls from them regarding my smart meter installation and have told them now atleast 4 times that I am not available during working hours l, as I work and was not willing to have time off…
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MSE News: Millions on standard variable tariffs for over three years
More than a third of UK customers have been overpaying for their gas and electricity on a standard variable tariff for at least three years, it has emerged...Read the full story: 'Millions on standard variable tariff for over three years' Click reply below to discuss. If you haven’t already, join the forum to reply.
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Any feedback on Bulb please?
Hi All In the current absence of a new group deal, I have been perusing the MSE list. Bulb looked interesting (I'm aware it's not a fixed tariff). Trustpilot has many positive reviews, although I don't know if the high number is driven by the £50 referral scheme they have. I would be grateful if anyone could give feedback…
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Are grants available for a boiler from anyone other than the actual energy companies?
Hi I live in a 4 bedroom house and we have 3 kids. We bought our house when I was earning better money although we still just about manage now to afford the bills and stay put. Because the house is a fair size we had one of those boilers by Worcestor Bosch installed that stand on the floor and are about the same size as a…
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Getting Smart Metrr from EP if constantly switching provider
I offen switch EP and wondered firstly when will I have to be provided with a SM and secondly, if I constantly switch how will this work/be? Any assistance will e greatly appreciated. Thank you
