Erronous transfer

Ashj

I was a customer with Extra Energy but had an erronous transfer to flow energy. I complained and extra energy tried to get my account back but failed. I raised this to the ombudsman using the complaint procedure and the outcome was that Extra energy have not done anything wrong, I am still with flow energy not knowing what i am paying for gas & electric. Therfore i am forced to this supplier?
This is supposed to be consumer choice?
Has anyone else had this problem and how do i progress now?
If i start a change will i have a large bill to pay?
Look forward to comments

spiro

Did you raise a formal complaint with Extra Energy or Flow Energy.
What did the company you contacted say?

vickyelaine

Hello

Did you ever get this sorted cos I'm having this now with Ovo who taken over my gas supply. My regular supplier tried to get it back but Ovo are objecting. Well I'm objecting I just wondered if you got it sorted