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Energy

Archives for March 2016

Tariff prices, per units used?
I am looking at switching our energy supplier as we have moved to a new build house. I went onto a couple of comparison websites, and found two things. It said I would save a predicted £326 per year and the second cheapest was £320 per year. But looking at the tariff and prices per units used, including day charges, the…
Feed in Tariff Clarification
Hi there, I've recently started renting a new build house with solar panels fitted. I've been trying to work out how I can take advantage of the Feed in Tariff scheme, but despite various searches I'm still struggling to find the answers I need. Mechanics of solar meter I have a solar meter under my staircase - the display…
Missold solar panels???
We have had a letter offering to pursue a claim that we were missold solar panels, by being told our savings would pay the loan we took out to purchase them. We do feel we were missold as the returns and savings arent as suggested, also the installation wasnt exactly as quoted. If I didnt want to go through a claims…
Extortionate British Gas bill
Hello, I have recently moved house. The gas supplier at my new house was British Gas. I phoned both BG and Eon immediately to inform both that I wanted to switch. The switch took 24 days and BG have sent me a £154 bill (for two adults and a small child using what they even said was below average) for those 24 days. The…
Economy 10 with E.on
My HA flat had their storage heaters removed before I moved in and installed electric central heating. I still have an immersion heater. Would it be possible to change my meter for a better tarrifff rather than the very expensive Economy 10 tarrif I currently have. Thanks for any advice. MM
British gas billing error
Hi, Bit of a difficult one, I got my bill from British gas on Friday (online) and they have applied a £1500 charge to my account, so I called on Tuesday to query this and they didn't understand what this was from,.so after a bit of digging I was told it's to do with a debt on a prepay gas meter with eon that had been…
Boiler Cover?
Hi everyone I have my first house and always remember my mother saying how important it is to have boiler cover. Can anyone recommed any companys? My boiler and all radiators are british Gas made/fitted and are less than 5 years old. I suppose I would only need a year check up? and free call outs should anything go wrong?…
OVO >>> MyOVO >>> There was an internal server error ... please try again
MyOvo is cureently broken. Does anyone else currently get this error? I am not permitted to 'phone or email as part of my conditions so I have no way of telling them that there is a fault.
Economy 10 or Economy 7 Switching Question
We currently receive Electricity from British Gas on their Standard Economy 7 tariff. When I tried to switch suppliers (from both Gas [npower] and Electricity), I was informed that our property is registered as having an Economy 10 meter. I have looked at the meter and can't tell whether it is 10 or 7 although for info it…
Isupplyenergy messed up my account!
Hi all, this may be a bit long winded but please bare with me and sorry if it gets confusing! My partner joined isupplyenergy in July 2014, everything was ok except we managed to get into about £200 of debt with them and arranged to pay this off at £15 a month which we was doing. We started a new contract with them the…
Cashback query.
I switched to SSE for my electricity supply over three months ago. I did this via MoneySavingExpert.com Cheap Energy Club. One of the reasons for doing this, apart from a cheaper tariff, was cashback of £15 to be credited three months after switching. The £15 hasn't been credited to my bank account yet. However, after…
Economy 7 timer
Have just moved in to a rented flat and have noticed that the sealed timer linked to the sealed electric meter is showing the wrong time. Basically looks like my lower tarrif is set for 9am to 4pm due to the incorrect time. I'm told by my supplier I need to pay £60 to get it changed. Am I correct in thinking that as I…
Hive
Had my annual boiler service from BG a couple of weeks go. I moaned about the thermostat - it's adjacent to the front door so doesn't work well. The engineer said "you need Hive. We can fit it for you at a discount price" (£149). He made no mention of a monthly subscription, but I assume there is one? Can anyone confirm,…
Smart thermostat - any good?
Our room thermostat seems to be on its last legs. We've bought a separate thermometers (two in fact) and it differs by about 2degrees! So we're setting it 2C above what we want. Also, at times its too cold sometimes too hot. Looking at the smart thermostats (hive etc). Any good? Will they actually save any money? Our bills…
NPower
Has anyone else had the experience with NPower that you signed up for 2 years in the firm belief after looking at all their figures that they were far cheaper than your old provider, only to find out that they are over 3 times more expensive? I am now paying £200 per month (that just covers 1 missed month)!!!!!!!! I feel…
Loft insulation ombudsman?
Is there any regulation or ombudsman overlooking the free loft insulation scheme? I had an assessment in January and was told I qualified. I have since phoned the company 5 times and have written to them. Each time they say they will call back, but never have. I have also written to EDF, as they referred me in the first…
Best Supplier for high electric User?
As the title says really, currently with Ovo Energy but we use a lot of electric and I find it a little expensive. What's the best way to find a supplier?
Exit Fees Eon Gas/Slectricity
Hello I've seen on MSE if you switch suppliers within 49 days of your fixed contract end date you're not charged an exit fee if there is one payable. I'm having trouble getting Eon to confirm this in writing if this is in fact correct or not. I've also had no reply from Ofgem. Does anyone know where it states this. Thank…
NPower failing to bill correctly - what would you do?
Hi all, To cut a long story short, I've been with Npower for 6 and a half years. Everything was fine, until they "upgraded" their systems in 2011 and since then they haven't billed me correctly. I'm sure I don't need to go into the details here as hundereds of thousands of people have had problems caused by NPower's…
Energy Ombusman Problems!!!!
I contacted the Energy Ombudsman about problem with Extra Energy after a contract renewal. I was impressed how fast they acted and had an agreement with EE to cancel my contract, refund my credit and much to my surprise £100 compensation. I have a feeling that some of you will know what is coming next? The £100…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Energy

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