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Energy

Archives for August 2015

cancelling electricity contract?
Hi just double checking, can I switch now from my present supplier 'Isupplyenergy', the contract ends 14th October '15 without having to pay any exit fees? Can you cancel 49 days from when the end of the contract is due? Thx
Combi boiler - switching on and off wasting gas?
Hi Just had a Vaillant combi boiler installed to replace my old Potterton. What's happening is it's firing up every so often to maintain the flow temp (as shown on the lcd display around 70deg c).Is this normal with these new-fangled condensing boilers? Surely that's going to waste loads of gas for no reason. Why would it…
2.5yr gas supply issue.
Hi folks, New member but being getting great tips/advice from this site for years and I am hoping some on here may be able to give me some advice on how to progress with an ongoing issue I have with a energy company. Sorry for long post, please stick with it as I need advice as how to take on an energy supplier. Not too…
NPower Woes
Can anybody offer me any advice on the following situation? This is what has happened in brief: 8 February 2013 - Last correct bill from N-Power received 1 September 2013 - N-Power replaced our meter (obligatory) - meter readings seemingly lost 30 May 2014 - Moved home (providing final meter readings to N-Power) October…
Collective MSe switch 1
I have switched last year with the first collective switch. That switch has exit fees which will expire soon. 1.But what does the CEC do when comparing? Does it include these fees in the old supplier cost? 2. How far ahead of the exit fees expiration should I do a price comparison? bearing in mind the time for the switch…
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NPOWER sending bills to deceased mum
My mum passed away a year ago. Her account was in credit and eventually closed after chasing several times for the cheque. Despite them having my address and details they have recently sent a bill in excess of £1500 to her last address addressed to the executors. It arrived on the first anniversary of her death to make…
British Gas missed appointment compensation
We live in a rented house and had a letter from Homeserve (British Gas) to say that the gas appliance safety check was due. Contacted them to arrange the appointment which was confirmed as between 0800 and 1300 28th Aug. I had go take time off work so soemone was in when the engineeer visited. Got a call from the enginner…
Warm home discount - Sainsburys/BG
Hi I'm currently with First Utility and am eligible for the WHD as part of the broader group. I can save almost £140 by switching (£80 after cancellation fees) but cannot find the date I need to be on supply with BG/Sainsburys in order to apply for the WHD with them. If I can't get it then there's no point switching until…
Scottish Power Deemed Rates
Hi Everyone, I was wondering if anybody could help me out with the following: I was wondering if anybody knows or knows how to find the deemed rates for scottish power's electricity and the formula to calculate them. I've got read1, read2 and total figures, but cant seem to find on their website or elsewhere what the rates…
Name on Energy Club different to present energy company's accounts
I have my own name on the Cheap Energy Club. But the present energy accounts are in my wife's name. So if I click a "switch to this tariff" link it takes me to Moneysupermarket switching, but of course with my name (and address) pre-filled. My question is if I change the name to my wife's will it get properly tracked for…
BG Smart Meter + Hive Thermostat
Cobalt Blue has left
Help finding new tariff
We bought our house over a year ago, and our tariff is ending in September, and to be honest I found finding a tariff easier when we had no idea the amount of energy we'd use when we got the house! We are currently with First Utility. We are in a 3 bed semi detached, just the two of us living here. On the "iSave Fixed v27…
Electric underfloor heating vs electric heater
Hi I'm doing up some rooms in a terraced property with no gas. Can either put in electric radiators or electric underfloor heating. Any idea which will be cost less to run? Electric rads would probbaly dissipate heat stranght up but I'm guessing electric underfloor would evenly heat up from thr floor thus better? (another…
Pre-Cast Flue Problem
A few months ago we moved into a 70s semi. All is well and fine until yesterday when the neighbour was having his gas fire serviced. The gas man used a smoke bomb to check his flue and when he did a small amount of smoke came out of his opening but most came out of ours. The gas guy said there must be some sort of breach…
Utility bill
Hi I'm looking for info regarding my utility company. I have a new build and my building company says its bgas when rang they say its not registered with them and when I ask what to do they couldn't advise me. Can anyone advise me what I can do?
Smart meters and switching provider
Hi, We had smart meters fitted by British Gas about 8 months ago. We're now looking to change provider because doing so will save us around £400 per year. If we do this then does the new provider have to fit new meters? Or can they simply take over the existing meter? Thanks in advance for any advice on this. I'd rather…
Water Usage is too high
I am new flat-owner. Still learning the tricks of the game of being a home-owner. We've received our first water and wastewater bill from Thames water for 6 months of water usage. According to the bill we've used about 400 cubic meters of water in just 6 months (the average annual usage is around 150 cubic meters). Which…
Best/cheapest Electricity only supplier
Hi, I am looking at moving my supplier away from SSE Atlantic and Zog seems like a good option for gas supplier. I just wondered what the current (ha!) recommendation would be for electricity only suppliers? I am in the CH postcode area. Thanks
Gas/Electric Bill Who has to Pay?
Not sure if this is the right place to post this, but here goes anyway... My partner walked out on me and the kids a week ago, he had the gas/electric in his name only (I paid other bills), he is being a real D_ _KHEAD and has stated that he will not pay the bill of about £167 and that I will have to pay. I am on a very…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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