British Gas missed appointment compensation

NAbbo

We live in a rented house and had a letter from Homeserve (British Gas) to say that the gas appliance safety check was due. Contacted them to arrange the appointment which was confirmed as between 0800 and 1300 28th Aug. I had go take time off work so soemone was in when the engineeer visited. Got a call from the enginner at approx1200 to say he was 5 minutes away. By1300 still not arrived. 1330, still not arrived so called Homeserveto find out what was going on. Initially told engineer had been diverted to an emergency and that he would be arriving later in the afternoon. No good for me as i run my own business and had to get back to work.Complained re two points:

1. Why did someone not have the courtesy to call and let me know they were going to miss the appointment
2. Why did engineer call to say he was 5 mins away and then not turn up.

Was then told engineer has turned up but there was no one in. Was told that they had him tracked to number 8 (we live at number 5). I can categorically say no engineer came to our house. I was there waiting ears peeled for the door bell after the 5 mins away call. When i said that we were at no 5, then Homeserve changed their story and said then engineer had been to number 5.

Appointment eventually rearranged for Sept 9th.

Can anyone advise were I stand re claiming the £20 missed appointment compensation? The Homeaerve contract is obviously in the name of our landlord, but the appointment was made with us and it was us who were inconvenienced.

System

NAbbo wrote: »

Can anyone advise were I stand re claiming the £20 missed appointment compensation? The Homeaerve contract is obviously in the name of our landlord, but the appointment was made with us and it was us who were inconvenienced.

I fear that you have answered your own question. A reasonable landlord would seek compensation from Homeserve which he/she would pass on to you. As you have no contractual link with Homeserve, they will probably just ignore any claim from you under Data Protection regulations.

Skools_Out

NAbbo wrote: »

We live in a rented house and had a letter from Homeserve (British Gas) to say that the gas appliance safety check was due. Contacted them to arrange the appointment which was confirmed as between 0800 and 1300 28th Aug. I had go take time off work so soemone was in when the engineeer visited. Got a call from the enginner at approx1200 to say he was 5 minutes away. By1300 still not arrived. 1330, still not arrived so called Homeserveto find out what was going on. Initially told engineer had been diverted to an emergency and that he would be arriving later in the afternoon. No good for me as i run my own business and had to get back to work.Complained re two points:

1. Why did someone not have the courtesy to call and let me know they were going to miss the appointment
2. Why did engineer call to say he was 5 mins away and then not turn up.

Was then told engineer has turned up but there was no one in. Was told that they had him tracked to number 8 (we live at number 5). I can categorically say no engineer came to our house. I was there waiting ears peeled for the door bell after the 5 mins away call. When i said that we were at no 5, then Homeserve changed their story and said then engineer had been to number 5.

Appointment eventually rearranged for Sept 9th.

Can anyone advise were I stand re claiming the £20 missed appointment compensation? The Homeaerve contract is obviously in the name of our landlord, but the appointment was made with us and it was us who were inconvenienced.

Does the same landlord own number 8 as well?

Or maybe the engineer went to both number 8 and number 5

dogshome

The missed apppintment compensation, (which is around the £20 mark), is mandatory for Service Engineers changing or repairing meters and/or wiring on the incoming supply side of the meter
BUT
"Homeserve" are a service company and though under the umbrella of BG's many companies, they are not subject to same rules as your supply comany
Look at the T & C's of your Homeserve contract to see if they offer any compensation for missed appointments

ihateyes

Firstly..... HOMESERVE and BRITISH GAS are 2 different companies, and competitors within the Gas Servicing marketplace.

British Gas offer Homecare.

I don't believe their is a industry entitlement to compensation as you suggest.

You might be confused with a meter change appt, where the IS an industry entitlement to compensation for a missed appointment.

who exactly is the contract with Homeserve or British Gas Homecare?

RoyBrock7898

BG and Homeserve might be separate but the fitters are BG, the vans are BG and when I complained to the CEO of BG they accepted responsibility for a dangerous installation 19 years ago that their engineers only picked up last year and on being interrogated explained that a vital piece of my flue had not been installed.

In fact it had been a piece of flue adaptor that had been designed but NEVER used by BG and was not in their catalogue but was in the installation manual.

Don't get brushed off by 'we're not BG'