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Homecare
Singed up to British Gas Homecare 200 on 15th October. Still haven't had any paperwork or email with online access, nor has the direct debit been set up. So, assuming there's some kind of a problem. Tried to call them this morning, to find out they won't take enquiry calls at all at the moment, and it refers me to the…
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Supplier Issues (First Utility)
Hi all, Hoping for some guidance or advice….. Basically we moved into a rental property on 30.08.14 and inherited First Utility as out dual energy supplier. After a few days we registered as new customers on their website and assumed we would soon hear back from them regarding our account. We have since sent 4 or 5 emails…
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Immersion heater but not economy 7...
Hi all. I have recently moved into a new property with my girlfriend where an immersion heater is installed. There are 2 switches, 1 at the top I believe to give a quick boost and the lower switch to heat the whole tank which obviously takes alot longer. We have phoned the electric company and they have confirmed we are…
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I want a meter installed, but told I have bad credit rating...?!
Hi, I phoned British gas the other day, from whom I get my electricity. I want to go from a prepayment meter, to instead getting a standard meter installed, to save money. I was told, without explanation that I don't have a good enough credit rating. Now- I don't have any debts. I have never owed B.G. money, or any other…
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Boiler Help
Hi all, this is kind of an awkward one but like I need help using the boiler - I know. I know. So basically I have the following i.imgur.com/i6h0RUx.jpg- Thermostat i.imgur.com/4PBr4w2.jpg - Boiler On the boiler if I turn the second dial to the right it just heats up the radiators based on how far I have turned it - what I…
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When can I switch supplier?
I have just switched from edf to scottish power to take advantage of a slightly longer fixed period. Became a scottish power only on 15th of October. I have just done a comparison and eon have a better deal, which also includes clubcard points. Is there any time I have to leave between joining a supplier and leaving? The…
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UK National Grid Status
If its blowing check out the wind power. Google Gridwatch Templar This must be the ultimate metering scenario.
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Losing on Collective tarriff
Hi I switched today to MSE 1 year collective switch, with Eon, saving according to the figures £121 per year. I've checked again and there's a cheaper quote, (Fixed 1 year v12 switch) in the MSE switch list, still with Eon, using the same figures etc with a quoted saving of £137 per year. Any ideas on how this can be and…
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Entitled to a grant????
Hi I live in a house which was built circa 1920. It has no cavity wall and therefore my outside wall in my bedroom is constantly full of black mould. Do you know if I would be entitled to a grant to get this fixed and if so where do you suggest I start looking? Thanks
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MSE's Big Winter Switch
I think I just signed up to switch to E.ON. I filled in all the details and clicked on the button at the very end. Within a couple of seconds Firefox put up an error message and said it had to restart. When it did this I got the original MSE's Big Winter Switch page. I am reluctant to sign up twice incase I get billed…
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Do I need HomeServe Water Pipe Cover?
Do I need HomeServe Water Pipe Cover if I already have British Gas Homecare 400? It's time to renew my cover with HomeServe, and I have been reading about their mis-selling practices. Am I covereing myself twice for the same thing? Any advice would be gratefully received!
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Smart meter fault, energy company things its been tampered with?
Just wondered reasons for this as only had it installed a few weeks ago then moved home, but got messages telling me to contact energy comapny as theres a fault, when I contacted them they just said it looks like its been tampered with but didn't give me any reasons why. I know the flat is still empty as landlord is doing…
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NPower - here they go again!
Just checked my NPower online account and up comes the message: 'Sorry your bill is late As you may be aware, we’ve had problems getting bills to some customers. We’re very sorry, but your account is affected. Please be assured that we are working hard to fix this. In the meantime, if you're able to, please submit a meter…
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Spark Energy - monthly DD calculation
I switch to Spark Energy about a year ago - onto their monthly DD tariff, which is/was competitively priced, you just had to pay a month in advance, which I'm fine with. All was well until recently. They set our monthly dd amount at the start of the contract, I think it was based on our previous supplier's bills. It was…
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Npower bill,I'm not even a customer!!
I used to have gas and electricity through Npower,had my gas supply disconnected about 7 years ago and switched to Eon for electricity just to get away from them. Have just had a £700 bill for gas when I don't even have a supply and they wont discuss it with me because its billed in my ex wife's name. Tried to explain that…
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npower - will I get my refund??
As a good MSE follower, when my dual power contract with npower came to end, I researched the best deal and switched to another provider. I have had a fairly large credit balance on my npower account for the past year (although strangely, npower put my dd up a few months before the contract was due to expire...) and,…
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Big Switch if already with Scottish Power?
This seems an obvious question for some people to be asking but can't find anything on MSE or the web so here goes. I'm already with Scottish Power for my sins and have early exit fees on my current tariff. The long fix offered by Scottish Power for the Big Switch looks attractive so I was wondering if I will be charged…
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Scottish Power Customer Service
Analysis on the "big winter switch event" says "most issues were due to teething issues with a new billing system that have now been ironed out." I beg to differ. By their own admission they are unable to send me a bill as the "trigger date has been set to 4014 instead of 2014". And there's no estimate for when this…
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Smart meter - change of provider
Up until earlier this year I was with British Gas for the provision of my gas and electric. They kindly installed a smart meter which was great; however now I've switched to SSE it doesn't seem they are hooked up to read my smart meter (I have to submit manual readings). Surely the energy companies have agreed a standard…
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Misold Boiler Contract
A salesman from Boilerking UK came to see me at my home address in March 2014. As part of his sale pitch he stated that I would be saving at least £30 per month as well as the cost of boiler cover as they provided a 24 hr service if anything went wrong. He stated that this was even the case on Christmas Day and that they…
