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NPower - here they go again!
Just checked my NPower online account and up comes the message:
'Sorry your bill is late
As you may be aware, we’ve had problems getting bills to some customers. We’re very sorry, but your account is affected. Please be assured that we are working hard to fix this. In the meantime, if you're able to, please submit a meter read to help bring your account up to date.'
Ho, ho. Only a few more days and my transfer from them will be complete.
Emails received from them today:
'Sorry you are leaving us blah,blah,blah'
Second email received today:
'We notice you have cancelled your monthly direct debit' plus veiled threat: 'we may share your payment information with credit reference agencies, which will affect your overall credit rating and may affect your ability to obtain credit in the future'.
Am over £300 in credit with them so not exactly quaking in my boots.
NPower is a thoroughly disreputable company for customer service and I for one am happy to be shot of them.
'Sorry your bill is late
As you may be aware, we’ve had problems getting bills to some customers. We’re very sorry, but your account is affected. Please be assured that we are working hard to fix this. In the meantime, if you're able to, please submit a meter read to help bring your account up to date.'
Ho, ho. Only a few more days and my transfer from them will be complete.
Emails received from them today:
'Sorry you are leaving us blah,blah,blah'
Second email received today:
'We notice you have cancelled your monthly direct debit' plus veiled threat: 'we may share your payment information with credit reference agencies, which will affect your overall credit rating and may affect your ability to obtain credit in the future'.
Am over £300 in credit with them so not exactly quaking in my boots.
NPower is a thoroughly disreputable company for customer service and I for one am happy to be shot of them.
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Comments
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NPower is a thoroughly disreputable company for customer service ...
This is my view too. But then they are "worst company in the UK for customer service"0
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