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money wasted?
Am I wasting money keeping this 7 economy? For winter heating Would I be better running heating just on regular elect.?
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British Gas Homecare Excess Charge
I have had an issue with British Gas charging me an excess fee for a plumbing and drains callout and their frontline staff seem to be ignorant as to when this should be applied. I called them out (first time ever) when a shower leaked through a downstairs ceiling. There is a £50 excess per job on the account and my credit…
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Switching energy suppliers
Hi, can anyone help? i switched from Scottish Power to EDF in early May and i use a prepay meter on economy 7, Scottish power sent me a bill for £120 when i switched, how can this be? i paid in advance for my electric and never went on to the emergency facility, i have never owed them anything either so how can they…
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eon direct debit
Is anyone else having trouble using the direct debit checker on the eon website? I have tried over the past week to use it but keep getting there is as technical problem and to try again later. I just want to make sure we are in track.
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Self funding solar panels
Do you think these are a good idea? A local window firm has just rung me and explained they have now changed and it's more about light rather than sun. I get to use for free the electricity generated during the day and any excess goes back to the grid to pay for my panels. Sounds good to me, but what's in it for the supply…
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Switched from M&S Energy and MSE gave me £30 Cash back
Began my switch 40 days before contract end using Energy Club links. Cash back was paid into my account today. Would have stayed with M&S (SSE) but had a number of billing complaints in the year which were upheld and they paid out credits. The difference between M&S Fixed v2 and First:Utility was very little. M&S were only…
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Keeping a boiler in condensing mode
Most of us are aware that to achieve the very high efficiencies of around 90% promised by modern condensing boilers, they must be kept in 'condensing mode'. Well just how is 'condensing mode' achieved by home owners? I have seen all sorts of conflicting 'theories' advanced by posters on MSE and elsewhere. A good…
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Boiler warranty invalid?
Afternoon all. I had a Baxi Platinum installed 4 years ago, because it came with a 5 year warranty. All good. The very nice (Gas Safe registered) gentleman has serviced it annually since then, and last week it started playing up. Said friendly gas man came over and had a look, and as well as commenting that it's as clean…
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M&S(SSE) Timewasters
Someone in the office obviously pressed the wrong t¦t on their keyboard and sent out to all customers on their fix and save tariff a letter telling them they have been switched onto the basic tariff. They now have all their customers in a queue clogging the phone switchboards spending time trying to tell them they have…
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Erroneous Transfer - Scottish Gas
Hi, could anyone suggest advice? Here is my situation. 1. I live in a tenement style flat in Edinburgh (notoriously bad for getting addresses mixed up, ie. I'm 138/3, but my energy company has me as 138, 1F3.) 2. I have been a dual-fuel customer with SSE since 2008 3. During this time I have received many bills from…
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Help..Energy Tips
Hi, My house is one of those Scandinavian types with huge 2.8-3mtr wide windows..even the smallest rooms (bathroom and 3rd bedroom/boxroom) have 1.8mtr wide windows. In addition it has a flat roof. As you can probably guess by now, it seeps heat and guzzles gas so much that I can only compare it to how a Lamboghini guzzles…
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High bill received mid-switch?
I applied to move to sainsbury Energy 4 weeks ago, it says it takes 2 months, no issue there. At the time of switch I gave my meter reading. The meter reading man came out and we now have a new bill from EDF today. I am paying as I get the bill as EDF kept on putting the DD up by disproportionate amounts. What happens now,…
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Energyhelpline cashbacks
I have just spoken to the above comparison company and they advise they are unable to offer any incentive like a cash back now because OFGEM have said it is unfair and you now would only get the savings shown. However have gone by the cheap energy club and they still offer the cashback so I am somewhat confused why they…
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Economy 10 questions
We have recently moved into a new house and the previous owner was with Eon for both gas and electric. We registered with Eon when we arrived and were put on their standard tarrifs for both fuels. We wanted to move onto a cheaper rate but when I phoned them they said we have an Economy 10 meter and therefore have complex…
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Moved house - bill from British Gas
Hi, I moved house about a month ago and emailed my gas and electricity suppliers to say I was moving and staying with them (they're still the cheapest). They both replied by email saying that was fine and to send gas and elec readings - it took me a while to get them (due to problems getting access to meters) but I sent…
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npower meter reads
Switching over from British Gas to npower in the next few days and I have submitted a meter read on the npower website. With British Gas I always got a confirmation email to say when meter readings were received and logged, but I didn't get this from npower and the reading is not showing on the online account. Anyone else…
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Power Down
I used to have a fantastic device called a Power Down from e.on. Essentially you plugged your PC in the top and then the peripherals in the sides. What the device did was to cut power to the peripherals when the main PC was not being used. This was fantastically useful. I remember getting a couple of these free (Dad still…
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Scottish Power Ignore Ombudsman’s Rulings
They must be worse than Npower now and that's saying something! http://www.theguardian.com/money/2014/oct/11/scottish-power-ombudsman-bills-compensation This bit made me laugh...... 'A spokeswoman says that the company has agreed to pay the compensation awarded in each of the three cases, plus an extra £50, and to put the…
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OVO's 3%
I'm looking at new energy suppliers and notice that OVO offer 3% interest on any credit accumulated . What kind of amounts are customers getting ?
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Most Efficient Settings?
Hello all, I live in a rented accommodation that is fitted with a combi powered central heating system. There are 9 radiators, 7 of which have thermostatic valves. My question is, in the absence of a full control thermostat, what is the most efficient set up? 1 - To run the heating temperature on the boiler up high, and…
