npower meter reads

rliu

Switching over from British Gas to npower in the next few days and I have submitted a meter read on the npower website. With British Gas I always got a confirmation email to say when meter readings were received and logged, but I didn't get this from npower and the reading is not showing on the online account. Anyone else recently switched from someone else to npower experiencing the same?

nPower

rliu wrote: »

Switching over from British Gas to npower in the next few days and I have submitted a meter read on the npower website. With British Gas I always got a confirmation email to say when meter readings were received and logged, but I didn't get this from npower and the reading is not showing on the online account. Anyone else recently switched from someone else to npower experiencing the same?

Hi rliu

Thanks for your post.

If you add your meter readings online, you should get confirmation on line that they have correctly been updated.

If you want me to take a look and double check for you, just get in touch using the details provided on our profile with your name, address and meter readings; please mark it for my attention so that I can pick this up and confirm everything's been updated for you.

Regards

Jess

GingerBob_3

rliu wrote: »

Switching over from British Gas to npower in the next few days and I have submitted a meter read on the npower website. With British Gas I always got a confirmation email to say when meter readings were received and logged, but I didn't get this from npower and the reading is not showing on the online account. Anyone else recently switched from someone else to npower experiencing the same?

Why, why, why !!! would you want to switch to Britain's worst company for customer service? The minor issue you've flagged up here is likely to be the vanguard of continuous torment. Is it too late to cancel the move - cooling off period etc. ?

markprior

Oh dear, and the waiting game begins. See you again in 16 months and still no bill

tronator

GingerBob wrote: »

Why, why, why !!! would you want to switch to Britain's worst company for customer service? The minor issue you've flagged up here is likely to be the vanguard of continuous torment. Is it too late to cancel the move - cooling off period etc. ?

markprior wrote: »

Oh dear, and the waiting game begins. See you again in 16 months and still no bill

To balance the bias here a bit, I'm a happy npower customer for years. I chose them because they are the cheapest for our usage and I asses it every time I need to renew.

Never had a problem with CS and I get my bills every 6 month.

Alfrescodave

tronator wrote: »

To balance the bias here a bit, I'm a happy npower customer for years. I chose them because they are the cheapest for our usage and I asses it every time I need to renew.

Never had a problem with CS and I get my bills every 6 month.

I wish I had your confidence in NP billing system. My 92 year old Dad who also gets his bills on a 6month basis, recently was charged £1700 ! for one months electric. He lives in a 2 bed terrace.
Its a good job that I monitor his bills via NP website otherwise he would have had a heart attack when that bill arrived. Also if he'd agreed to pay by direct debit the money would have disappeared from his bank account resulting in bank charges.


And no it wasn't easy to get NP to agree to re-issue the bill even when I gave them meter readings.

tronator

Alfrescodave wrote: »

I wish I had your confidence in NP billing system. My 92 year old Dad who also gets his bills on a 6month basis, recently was charged £1700 ! for one months electric. He lives in a 2 bed terrace.
Its a good job that I monitor his bills via NP website otherwise he would have had a heart attack when that bill arrived. Also if he'd agreed to pay by direct debit the money would have disappeared from his bank account resulting in bank charges.


And no it wasn't easy to get NP to agree to re-issue the bill even when I gave them meter readings.

It has nothing to do with confidence, it's my personal experience.

You didn't write, what the reason was for the £1700 bill? Was it a wrong meter reading or were the previous monthly payments too low, so that this amount accumulated?

If it was the latter, then it was partly your fault too.
Also, you can cancel the direct debit at any time.

And what "wasn't easy to get NP to agree to re-issue the bill"? You got the new bill, didn't you?

If it was clear that they made a mistake and the person at the other end refuses to re-issue a corrected bill, then I would ask for his/her manager or supervisor.

You guys try to give the impression that every npower customer will have the same problems like you. Of course, in a forum like this only people with problems post. Your rarely find posts here where people say that they don't have problems. I'm sure mistakes happen more or less frequently with other suppliers too.

naedanger

tronator wrote: »

...
You guys try to give the impression that every npower customer will have the same problems like you. Of course, in a forum like this only people with problems post. Your rarely find posts here where people say that they don't have problems. I'm sure mistakes happen more or less frequently with other suppliers too.

Well npower were voted the very worst in the UK by which members. They have also had more complaints than any other energy company (despite resorting to underhand tactics to keep the numbers down). So I don't agree that they are no worse than other suppliers (although Scottish Power seem to be nearly as bad).

Npower-worst-company-in-the-UK-for-customer-service.html

Of course some people will not have problems if everything goes OK. But if things go wrong they can go very wrong indeed. Npower will simply ignore correspondence and fail to implement the actions they themselves agreed with the Ombudsman.

I moved to them (or tried to), because I thought customer service did not matter if you were efficient yourself i.e. respond to correspondence, set up direct debits etc. Why should I need good service, I will do everything online? What I did not realise was that if npower themselves made mistakes they would not fix them in a timely manner. (At least my problems are only to do with admin and billing and will eventually be sorted out. I dread to think what would happen if I had a problem with my actual supply).

tronator

naedanger wrote: »

Well npower were voted the very worst in the UK by which members. They have also had more complaints than any other energy company (despite resorting to underhand tactics to keep the numbers down). So I don't agree that they are no worse than other suppliers (although Scottish Power seem to be nearly as bad).

Npower-worst-company-in-the-UK-for-customer-service.html

I wasn't aware of that there are only 100 companies in the UK

naedanger

tronator wrote: »

I wasn't aware of that there are only 100 companies in the UK

For more evidence that they are much worse than their competitors have a look at the graph on this page from the Citizen's Advice:

npower most complained about supplier in 2013

Alfrescodave

tronator wrote: »

It has nothing to do with confidence, it's my personal experience.

You didn't write, what the reason was for the £1700 bill? Was it a wrong meter reading or were the previous monthly payments too low, so that this amount accumulated?

If it was the latter, then it was partly your fault too.
Also, you can cancel the direct debit at any time.

And what "wasn't easy to get NP to agree to re-issue the bill"? You got the new bill, didn't you?

If it was clear that they made a mistake and the person at the other end refuses to re-issue a corrected bill, then I would ask for his/her manager or supervisor.

You guys try to give the impression that every npower customer will have the same problems like you. Of course, in a forum like this only people with problems post. Your rarely find posts here where people say that they don't have problems. I'm sure mistakes happen more or less frequently with other suppliers too.

The £1700 bill was for an estimated use of 10,000kWh in a month !!. Take a few minutes to work out how many 2kW electric fires that would need to have been switched on continuously.


Speaking to a manager did not help as they are all programmed to reassure you that the problem will be sorted - 6 phone calls later it wasn't.


How I envy you your experience with NP and hope that you don't have occasion in the future to regret those words.