eon direct debit

saving4ourfuture

Is anyone else having trouble using the direct debit checker on the eon website? I have tried over the past week to use it but keep getting there is as technical problem and to try again later. I just want to make sure we are in track.

giraffe69

The message I get is

We’re sorry, but your Direct Debit Manager is unavailable right now, while we get your account ready for annual review.
We’re checking your Direct Debit payments and making sure you’re on track for a zero balance next year. As soon as you’ve got your annual review letter, come back to use your Direct Debit Manager.

Former_E.ON_Company_Representative:_Malc

saving4ourfuture wrote: »

Is anyone else having trouble using the direct debit checker on the eon website? I have tried over the past week to use it but keep getting there is as technical problem and to try again later. I just want to make sure we are in track.

Sorry for the late reply saving4ourfuture. Missed your question earlier.

The Direct Debit Manager on our website is working ok at the moment.

It may be, as giraffe69 says, your arrangement is coming up to its annual review. If it is, we'll have locked the system.

We do this when there are two payments or less left until the review. This is to stop too many changes immediately before the review as this may cause a blip in the arrangement. Our aim is to try to keep payments as smooth as possible throughout the year.

For instance, where there's a debit balance on an account, we would try to collect this in full over the two remaining payments instead of spreading it over the next 12 months, which is what would happen at the annual review.

Once your annual review has been done, you'll be able to use the Direct Debit Manager as before. We'll let you know when we've completed the review.

This won't help at the moment but, once you're able to use the tool again, you can see when your annual review is due on the 'Change Direct Debit' page.

Hope this explains saving4ourfuture.

Malc

Former_E.ON_Company_Representative:_Malc

giraffe69 wrote: »

The message I get is

We’re sorry, but your Direct Debit Manager is unavailable right now, while we get your account ready for annual review.
We’re checking your Direct Debit payments and making sure you’re on track for a zero balance next year. As soon as you’ve got your annual review letter, come back to use your Direct Debit Manager.

Sorry for the late reply giraffe69. Missed this thread earlier.

I've just posted an answer to saving4ourfuture above that I hope helps explain why we lock the Direct Debit Manager as payment arrangements approach their annual reviews.

Malc

giraffe69

I've just posted an answer to saving4ourfuture above that I hope helps explain why we lock the Direct Debit Manager as payment arrangements approach their annual reviews.

I understand why it is locked and I don't particularly yearn to change it but surely your IT systems shouldn't then thank me in an email for sending a meter reading and inviting me to go to my Direct Debit Manager to "stay in control" and change my debit if I wish to.

It isn't, surely, beyond the wit of your IT men to set a flag to cause this email only to go to those who can use it not to everyone because they are a wee bit lazy!