We'd like to remind Forumites to please avoid political debate on the Forum... Read More » This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Energy

Archives for May 2014

Help with complaint to Eon
I have an unresolved issue with Eon after some misleading advice given by the resolutions team. Does anyone know a really good representative I can contact? Or where I can go to above this team to complain and resolve? My issue is about the misleading advice and very poor customer service. I am getting no help and am being…
Moving house, should I switch
Hi, I've just come on to EDF's standard tariff - ouch! Thing is I'll be moving house in about 6-8 weeks. If I switch to a cheaper tariff can I take it with me to my new house or will I just end up with penalties for leaving in a couple of months? thanks
How do they get away with it?
I have just switched out of EDF. Prior to leaving, I was paying about £750 pa for gas and electricity. We have PV Solar and a wood-burning stove. This has just appeared on my final bill: Over the next 12 months Gas personal projection: £889.34 This calculation uses a mix of UK typical consumption (3,200kWh electricity and…
NPower - are these people for real?
Thankfully I'm not with NPower (with EDF) but my son is. He's been with them for over two years, since he left home, and it's been a total nightmare. I won't go into details, apart from the latest debacle. When he returned home after a a couple of weeks away there were three NPower letters waiting for him: 1) Helping you…
prepayment meter
Hi, I moved into a new house three weeks ago, and I assumed that it had a credit meter, so on the first day at my new house, I went onto uswitch and choose to switch from British Gas to OVO energy. Who then said I would be switched over by the 30th May. All things seemed good, but then by the end of day two at the new…
Scottish Power's latest money-maker
Why hasn't anyone else thought of this? You simply set the START meter reading of the latest energy bill to a much lower reading than the END meter reading of the previous bill and - hey presto - the customer gets billed for the same (in my case, over £50sworth of) gas TWICE :T Ah, perhaps someone else has already thought…
Complaints Question - can you complain if Npower say complaint has been closed?
Hello, Last December I received a bill from Npower for over £2000. I thought I had left Npower a year prior to that, but it turns out my account did not switch, but none told me. (My electricity did switch and the new company were taking my DD each month, so I had no reason to believe I wasn't paying for my gas as it would…
EDF Annual Electric usage statment 47,600kWh, record?
Can anyone beat my 47,600kWh for annual home usage? Just received my annual electric summary through the post, they have got their figures a bit wrong, am i the only one? OOPS!
Boiler Cover?
Hi all, not sure if I am in the right place but I ws hoping for some personal reviews in which boiler/heating cover to have. We have been with British Gas for over 20 years and the price has gone up and up over the years while the customer service has gone down and down. This year my renewal was set to go up by nearly £50…
E-on Refund!!
Hi all, not posted for a while, however I got this letter from E-on saying SORRY! The letter went like this: In December 2012 we wrote to tell you that our prices were increasing. Shortly after that you told us you were changing supplier. As you contacted us while we were going through a price increase we should have made…
e-on my constantly high monthly bill
hey guys i'm currently signed up on a direct debit with e-on and each monthly bill is a set rate of £80 or more.. "if i use under, would i be entitled to a lower bill?" The set £80 p/month is all they would offer me. personally i think £80 a month is still way too high for my 1 bed flat, whereas my friends who have 3…
BT over estimated energy when moving in now want another reading
So I moved into a property and BT (edit: British Gas) overestimated the gas and electricity reading. I assume they over estimated the amount that the previous had to pay. Their bad luck. I gave them a reading after living there for a month and a half and it's under what reading they had for the date when I moved in. So I…
MSE News: Early repayment fees dropped for new Green Deal Finance loans
Households taking out a new Green Deal Finance loan will no longer be charged for repaying early... Read the full story: Early repayment fees dropped for new Green Deal Finance loans Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum?…
FirstUtility cheap ... but bad reviews
My current gas / electric supplier is Scottish Power, but the deal I am on will finish at the end of this month. I was going to switch a few weeks ago, but thought better just to wait until June 1st. Today I received an email from the MSE site, a site I have always trusted above any other site. However, when I did a quick…
leaving first utility takes a year+
In April 2012, after consulting this site for the best duel fuel switch I could get, I switched to First Utility on a fixed rate tariff. About a year later they put their prices up so I switched again to EDF. The electricity switched a couple of weeks before the gas which was finally switched a year ago next week. I paid…
Need to cut my energy usage
Please move if I am on the wrong board. Got an email yesterday saying First utility want to increase my DD by £41 a month! I am on a fixed tariff, but my usage has gone up! We did have a hot tub til last summer but got rid of it as illness ment we were not using it plus the cost of Electric kept going up. We now have a…
Energy switch delays
Continually being told to switch suppliers to save money. I have been trying to change from Scottish Power to OVO but starting to wish I hadn't! Instead of taking over dual fuel they forgot to request gas transfer. Now quoting 10 weeks because of independent gas transporter (which is rubbish as I have checked with them).…
Leaving npower
my fixed tariff ends on 30 june and I cant wait to leave the gangsters. i have already found a better deal. can I start the motions now or must I wait until 30th june?
Energy monitor not matching meter reading
Hi I have recently put in an electricity monitor from owl to check my usage as i am now paying £220 a month for a 2 bed flat. In the last 24 hours my monitor states that I have used 7 units but my meter reading shows 15. Has anyone else experienced such variances? I know they are not 100% accurate but this is WAY out.…
Scottish Power - reluctant to refund "OVERPAYMENT"
I am trying to get SP to refund me an overpayment - at the moment, I am over £170 in credit and have requested a refund on several occasions over the last month.. SP will not even respond to my email Monthly DD is a mere £48 - so we are looking at over 3 months worth of credit !

★ ★ ★ Meet your Ambassadors

Confirm your email address to Create Threads and Reply

MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

View All

Energy

Confirm your email address to Create Threads and Reply

🚀 Getting Started

Is this how you want to be seen?

Get our FREE Weekly email full of deals & guides - and it’s spam-free

Energy

Discussion List

Confirm your email address to Create Threads and Reply

🚀 Getting Started

Is this how you want to be seen?

Get our FREE Weekly email full of deals & guides - and it’s spam-free