Scottish Power - reluctant to refund "OVERPAYMENT"

50Twuncle

I am trying to get SP to refund me an overpayment - at the moment, I am over £170 in credit and have requested a refund on several occasions over the last month..
SP will not even respond to my email
Monthly DD is a mere £48 - so we are looking at over 3 months worth of credit !

50Twuncle

Still no response from SP !!

rockin_plumber

I rang them, on hold for over 90 minutes and they said they would refund me about £100 within 5 working days.


It didn't happen!!


So 4 weeks later....


I contacted them on twitter, and within 24 hours the money was in my bank account.

50Twuncle

rockin_plumber wrote: »

I rang them, on hold for over 90 minutes and they said they would refund me about £100 within 5 working days.


It didn't happen!!


So 4 weeks later....


I contacted them on twitter, and within 24 hours the money was in my bank account.

They eventually replied to me - informing me that they would refund me £100 within 5 days !!
5 days is up on Tuesday - so.....

Pincher

I used "Manage My Payments" to drop the monthly amount to about £40 from around £140. Got a confirmation e-mail next day.