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Scottish Power - reluctant to refund "OVERPAYMENT"
I am trying to get SP to refund me an overpayment - at the moment, I am over £170 in credit and have requested a refund on several occasions over the last month..
SP will not even respond to my email
Monthly DD is a mere £48 - so we are looking at over 3 months worth of credit !
SP will not even respond to my email
Monthly DD is a mere £48 - so we are looking at over 3 months worth of credit !
0
Comments
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Still no response from SP !!0
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I rang them, on hold for over 90 minutes and they said they would refund me about £100 within 5 working days.
It didn't happen!!
So 4 weeks later....
I contacted them on twitter, and within 24 hours the money was in my bank account.0 -
rockin_plumber wrote: »I rang them, on hold for over 90 minutes and they said they would refund me about £100 within 5 working days.
It didn't happen!!
So 4 weeks later....
I contacted them on twitter, and within 24 hours the money was in my bank account.
They eventually replied to me - informing me that they would refund me £100 within 5 days !!
5 days is up on Tuesday - so.....0 -
I used "Manage My Payments" to drop the monthly amount to about £40 from around £140. Got a confirmation e-mail next day.0
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