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Energy

Archives for May 2014

Water heater in apartment question
Hello, Just moved into an apartment and a little confused how to best use the water heater. Currently we just put on for a few hours a day. Never seem to have any problems with hot water running out. It's a 170l tank and is mainly used for bath/showers and washing up etc for 2 people. So should we leave it on constantly or…
Scottish Power debacle
Apologies for this post but am so very frustrated with Scottish power and Ovo that I need to rant! My energy deal ended in Feb this year and so I used the energy comparison website and identified that Ovo would be a good company to swap to. I filled in the forms (as I have done many times before) and waited for the…
Can anyone recommend a reliable gas boiler?
We need to replace the combi boiler in a 3 bed house which we rent out. The last boiler has just cost us £400 to fix and now 3 weeks later we have been told that the "main part" has gone and it is uneconomic to fix it! The boiler is only 7 years old but it was a cheap one, which now we are told is "rubbish". Can someone…
Energy Advice for First Time Buyers
Hi all, First post, so please be nice :) . My partner and I have just had the mortgage accepted on our first house. My question comes down to Gas and Electric - looking at all the comparison sites, its mainly forcing you to compare against your existing deals.. What is the best way to go about it? Do you inherit what the…
first utility feedback
Hi i just switched to first utility. I have seen a lot of really bad feedback on there facebook page. Can anyone else with them give me some possible feedback? Good or bad dont mind just would like to get to know them better - tied with them to 2016.
Problems with npower
My flatmate and I moved into our flat in March 2013 and have had problems with npower right from the word go. First of all they messed about with the accounts and it took multiple phone calls and about 5 months until they finally got an account in my name. Then they messed up the bills and I wasn't receiving anything for…
MSE News: Warning: Npower's slapping ex-customers with huge bills
Some Npower customers who've switched away have reported receiving bills months later demanding money... Read the full story: Warning: Npower's slapping ex-customers with huge bills Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum?…
Is there a standard for time taken to switch between energy companies?
Greetings all, I've had a bit of a look on the web for this, with no joy. I was hoping someone who works in the industry might know... In these days of customer service standards, is there one for the time it should take to switch between energy companies? Some chapter and verse I can quote to Npower and, if necessary, the…
Energy Bill/Payments Help
Hi All, when I lived in my last place I was over charged every month for gas/electric so much so that I only lived there for 6 months and when I left, I contacted them because I was £480 in credit, which they then paid back to me. We've bought a house and I'm keen for this not to happen again. I am aware that through the…
Npower billing issues
Cant find the article link referred to in the post, however are we forgetting another thing eg not providing a final read, disputed reads etc where readers have not got in: Condition 27.18 further requires that: [FONT=Calibri,Calibri] [FONT=Calibri,Calibri] 27.18 Where subsequent information becomes available to correct an…
Re Gas and Electric Standing Charges
For the past 12 months I have been renovating a house, In my last bill I used about 3 units of Electric and gas which amount to about £1.50 each. yet my bills are for £25.00 due to the high cost of standing charges and VAT It seems to me that the current system for applying standing charges is very unfair as this applies…
OVO - switching over gas
After losing my fixed rate with British Gas in March, I took to the comparison sites and switched to OVO. they gave me switching dates, set-up DD (£55 duel fuel) etc, all pretty good. But my gas switch date has taken longer than expected, and they keep changing the date. I now have a date of 9th June and British Gas have…
Help with moving house and energy suppliers
Hi my parents have just moved and I am ready to call in with their final meter readings (gas and electric both card payments at post office weekly) with Scottish power. After doing that how do I set up at their new address and how do I find out the best tariff for them ? Thanks
What would be best for my situ please?
Hello, Just bought a property which is divided into 3 separate units. It will need renovation for some time (between 6 months and a year). There will be no one living in it and only very rare use of the electric (e.g. to connect a drill) and no expected use for the gas. The current suppliers are SSE, Eon and NPower Which…
water bill and housemate
Hello all, Apologies if this is in the wrong place. I live in a shared house, I rent the room separately, but pay bills with my other three housemates. My landlord should be in charge of changing names on the utility bills. However, she only named me and another housemate on there (who left around a month ago). My water…
Npower woes billing errors etc
Had a dual fuel account with Npower for Gas/Electric which showed online as one account. Since November when I changed tariff to a fixed they split the account separately one for gas and one for electricity. The electricity account appears to be up to date and correct and shows a debit balance of approx £300. The gas…
Electric heating for a flat
Hi all, This is my first post I need help !!! I have a 3 bed 8 year old top floor flat in Scotland. It had storage heaters fitted but these were of no use. I am planning on installing the dimplex Monterrey panel heaters through out the flat. But I thought I could go on scottish power option14.. But I have since found out…
No Standing Charge Tariffs
We have a property which is frequently vacant for long periods, but when we are in residence we use a lot of electricity as the property does not have mains gas. We currently pay a standing charge of 26p per day and 13.7p per kilowatt hour for all electricity. Our tariff comparison rate is about 17.5p per kilowatt hour We…
Can I Safely unplug fridge and freezer?
Can I safely unplug a separate fridge and a separate freezer to save money? They won't be used until I move in, in a few months. To save money I was wondering if they can both be safely unplugged? I remembering reading somewhere about harmful gases? But is that only for the fridge?
M&S Energy Not Billin Me
My electric bill was due to be produced on 26 March 2014 by M&S Energy. I have called them 5 times to date and they keep saying there has been a problem with the billing system. I called them yet again on the 24 April 2014 and they said that I can view it online and will be debited within 14 days. Well still nothing –…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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