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leaving first utility takes a year+

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harw1n Posts: 5 Forumite

29 May 2014 at 3:44PM in Energy

In April 2012, after consulting this site for the best duel fuel switch I could get, I switched to First Utility on a fixed rate tariff. About a year later they put their prices up so I switched again to EDF.

The electricity switched a couple of weeks before the gas which was finally switched a year ago next week. I paid first utility by monthly direct debit, and as of today I am still waiting for a final bill. :mad:

Apparently they had to wait for the final readings to be confirmed by some third party before issuing the bill. I chased them up numerous times leading upto christmas and got nowhere. Finally in February 2014 they issued a final bill which was incorrect, so I called them with the final readings which they refused to take from me, I was told to expect a correct final bill the following month.

Guess what? I'm still waiting! Is there a time limit for energy suppliers to issue bills after leaving them? I would love for this to be written off...

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leaving first utility takes a year+

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