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British gas smart meter (free electric)
Hi I recently had my smart meter installed for my electric and I have gone on the smarter energy December 2014 tariff. With this tariff you get free electric on a Saturday between 9am and 5pm I was told that the energy monitor would show current usage as £0.00 between the free electric time. But mine is still showing a…
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British gas asking for old tenants debt of £500
Hi, been in our house for about 6 weeks now. The lady previous who lived there had allowed her gas bill to reach £500. When we moved in there was a pay as you go meter installed due to this. Got everything sorted on first day, new account for us with new meter installed a few weeks later. Had two British gas letters in old…
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N Power Bill
In my final year of University (2012-2013) I lived in a one bedroom apartment on my own. I had my electricity with N Power. In the first 2 weeks i used 121 units (which i am not disputing) however after the 2 weeks to 3 months later i apparently used 6333 units (how is this possible?!?) When requesting a final bill after…
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Timing an energy switch just after contract ends
Hello, I was wondering if anybody has any experience or advice with an issue that I have. I’m currently an npower customer on the Energy Online January 2014 tariff. This tariff ends on 31st January 2014 and it incurs an early exit fee if I leave before this date. Once this tariff ends I will be moved onto npower standard…
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can't tell which gas meter is mine
I live in a block of flats and our electricity meters are indoors but the gas meters are all outside together. I can't tell which is mine! The landlady pointed to one which has a pipe entering the wall underneath one of our windows, but does that guarantee its the right one? We've lived here for a six months and our gas…
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Standing Charges for Elec & Gas
Hi there. Anyone know the latest position with the imposition of standing charges for all customers on gas and elec. I look after a small flat for a friend who is away abroad on long term work secondment. He returns about once a month for about 5 days. Hence uses a tiny amount of Gas and Elec. We moved him onto a no…
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Npower-RIP OFFS-stay clear!
I don't know if anyone else has had a similar experience to me with Npower, but I would warn people to stay very clear of them for a number of reasons. THEY OPERATE A NUMBER OF SCAMS WITH OUR MONEY! Firstly my gas and electricity direct debit has recently been increased from £111 per month to £220 per month (on their best…
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Removing pay as you go meter
Has anyone come across British Gas policy of refusing to swap a pay as you go meter? Our son recently bought a flat in London which has a pay as you go meter in it from the previous owner. He failed the B Gas credit check - presumably because he has only been working a year and has never paid utility bills before. He has,…
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In debt on a meter. .help??
I'm currently with southern electric on a pay as you go top up meter for my gas and electric. Southern electric put us on this to help handle our debt. I haven't checked recently but I think our debt is at about £600 on each. The trouble is this seems to be very expensive at the moment, I realise we are paying off debt but…
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Switching electricity supplier in the summer
My flat only has electricity. My storage heaters use a lot of electricity. My use of electricity in the winter is huge. At night my use is, say, 88 kWh in winter but only 11 kWh in the summer. My day time use has an average of 10 kWh and remains constant throughout the year - only visitors or going away seem to really…
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How to use Cheap Energy Club?
I've just been trying to work out if I can get a cheaper deal on my energy bills through the Cheap Energy Club. It asks for how much I pay on my electricity either weekly/monthly/yearly and the same for my gas, but on my bill they are both charged together. I just wondered how you find out what i'm paying for them…
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Storage Heaters...again
I am still struggling to understand storage heaters fully. At the moment I put them on an input of 4 (max 6) and an output of 3.5, I then turn this down to 1 at night and during the day until I get back from work. Cost is 5.5w a unit on econ 7, the heater is a 2.55kw heater so presumably each hour at maximum heating is 14p…
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very high reading - help!
i have just shifted houses. today i called n power and checked my bill with actual readings. they gave me a staggering figure of £225. they said the electricity usage was ok but the gas was on the higher side. in my old flat i used to pay £50 average per month for gas and electricity. we are the same two people in a…
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British Gas Fix and Fall March 2014
Hello, I'm on the BG Fix and Fall March 2014 plan. There is an exit fee of £35 per tariff. I want to move providers now. Is there a certain time before the plan ends that I can leave without having to pay the exit fee, or do I have to wait until the end of March? I've checked the T&C but can't see anything. Thanks, Gaz
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Npower settle and close account
Recently switched from NPower to First Utility, and just wanted to settle the bill and close my NPower account. Was told 15mins to 26mins, but my phones battery was running out ... Their e-mail facility seemed broken. I might just have to write a letter and hand deliver it.
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EDF dual fuel discount
Noticed today when I logged into MyAccount, that the exising credit shown didn't equal the last bill credit plus latest payment -it's £2.79 more which I presume is the credit they are giving existing customers as "compensation" for dropping the dual fuel discount. Trouble is that it doesn't make sense - the period from the…
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Eon "saving energy toolkit"
One of the best features I found from using EOn was that at the start of each month after I sent in a meter reading I could immediately go to the "energy tracker" and see how the previous month's usage compared to the month before and the same month in the previous couple of years. This was brilliant and was a factor in my…
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Moving (elec) to EDF with dual dial meter
We have a dual "dial" electricity meter that Eon have been quite happy to add together usage on both rates and charge the total usage against a standard rate. (To be honest we hadn't even looked at the meter/bills in detail to realise that was going on). We recently chose to switch to EDF's Blue+ Price Freeeze plan as it…
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PR Nightmare
I doubt this was the only departmental shindig this yule! http://www.dailymail.co.uk/news/article-2522431/British-Gas-blows-10k-sending-debt-staff-Alton-Towers-jolly.html
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PAYG non-E7 leccy spreadsheet
This spreadsheet[1] might be useful for those on pre-payment non-E7 electricity. Link to spreadsheet here, plz Dig out your receipts, change my data for yours, if you're not on British Gas then change that too, and then go over to the right (no, not Osbourne-ville) and have a look at the graph. By giving the spreadsheet…
