Npower settle and close account

principlecounts

Recently switched from NPower to First Utility, and just wanted to settle the bill and close my NPower account. Was told 15mins to 26mins, but my phones battery was running out ...



Their e-mail facility seemed broken. I might just have to write a letter and hand deliver it.

ValHaller

principlecounts wrote: »

I might just have to write a letter and hand deliver it.

????? If you write the full address on the envelope, put a postage stamp on it and put it in a Royal Mail postbox, it will be hand delivered for you

penrhyn

N Power to FU, out of the frying pan comes to mind.

MillicentBystander

penrhyn wrote: »

N Power to FU, out of the frying pan comes to mind.

I was just going to post the same thing.

PS OP, as you are going to F:U (to be fair their initials tell you all you need to know!) then if you have a smartphone think about installing WeQ4U app. You may need it whilst waiting....and waiting...and waiting in the queue (in the latest Which test F:U came last in the league table for call waiting times (yes, they ACTUALLY beat npower!)

cynicalgit_2

Is that Futility???

undercover_peon

I wouldn't worry about it once the back office work goes to india things will improve

principlecounts

Thanks for replies!