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Constant Issues with British Gas!
Can anyone help any advice greatly appreciated. To cut a long story short (ish)- im on economy 7 and only have electric, when i first moved into my house (smallish 2 bed) i was paying £140 a quarter - which was fine. I then got a bill about a year later for £4k for a QUARTER - clearly this wasnt right so i rang them to be…
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Cheap Energy Club - initial email for switch to Npower Dec5 - nothing since...
I initiated a switch to Npower via the Cheap Energy Club on December 5th and got the first email. Since then I've had nothing. I'm guessing something has gone wrong but I don't want to start something going again in case it doesn't work again and if I go direct could it cause problems if this switch application suddenly…
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Reconnecting your electric supply - E On
Hi all Not for me but I need to find out how long it takes to do this assuming the suppler doesn't need to install a pre-payment meter? The account has been arrears for a long time and finally the supply has been disconnected! Cheers
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Central heating turning off early
We have our central heating programmed to come on in the morning for a few hours and then on again in the evening. It seems to come on and go off again fine in the morning. It also comes on again at the right time in the evening but only seems to stay on for a couple of hours max. It's not switching off because it's…
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Are longer-term energy fixes really worth it?
My one-year fixed-rate energy tariff is about expire and I've been looking around for another fix to move to for next year. The Co-op Fixed March 2015 caught my eye as a good bet for me but further down my comparison list I noticed the Co-op were also offering two longer fixes - Fixed March 2016 and Fixed March 2017. These…
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What EXACTLY is NPower's problem?
Ok, I know there is an issue with a new IT system & they have 5.4million customers blah blah blah but anyone know what the actual 'problem' is? Why exactly can't they generate a bill? My situation after summer bill generated... 16/10 - bill £141 28/10 - payment £66 31/10 - misc credit £1 15/11 - payment £21.50 28/11 -…
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No standing charge gas tariff
Does anyone know of a gas tariff with no standing charge? And if so, is it worth switching? I use very little gas - only for cooking. I switched from npower to Ecotricity about 18 months ago because npower imposed a standing charge for gas. Ecotricity have now done the same. The letter from Ecotricity states that they're…
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Need new stove converted to LPG
Anyone in Dungannon/Coalisland/Cookstown area to convert my new cooker from NG to LPG ? Must be registered. pm your rates and time available.
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Moving Home
Hi - Long time lurker but first time poster :) We have just exchanged on our new home today, with a completion set for January and have a couple of questions with the gas/electricity setup of our new home: 1) I am currently in a fixed deal with Scottish Power in my current property. The seller of our new property stated…
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Debt from 2005
Hello I need some advice please! Today I was shocked to receive a letter from a debt collection agency called Wescot on behalf of British Gas. The letter states that I owe over £900. At first I thought that it was a complete mistake so phoned British Gas and was advised that they would amend their records but I have now…
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MSE power switch to nPower to be avoided
I found that if I use MSE to switch supplier I'm then left stranded. I can't easily get back to MSE for help. Trying to get nPower to resolve things is hard. Thought I had made dual fuel switch October 13. 5 days before xmas still waiting to hear why electricity hasn't been switched. Next time (and there will be one) I…
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First Utility problems
Hi Is anybody having the same trouble as me trying to get through to Customer services of First Utility. I'm trying to get a bill from November,I'm concerned that I am going to get two bills-November and December together. I've been with them for well over a year and never had one problem with them.
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Switching from N Power
Can anybody try to give me some idea how long it takes N Power to refund you any credit after you switch ? I filled out the U Switch to change on the 23rd Oct, Scottish power finally took over on 2nd Dec. N Power electric didn't take a payment on the first payday after I switched, but gas did. When I tried to call them the…
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extra warm home discount.
I was speaking with someone from British gas, nice lady she told me that if you get the warm home discount they are paying an extra amount on top of it, think she said £20 on electric plus £40 off the gas bill too? anyone got any details on this, she was nice but wasn't too up on the details.
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Who to contact re. electricity cable pulling on ridge tiles of house?
Have got a wooden pole on the pavement outside our house from which the phone and electricity wires come into our house and, possibly, neighbours either side. The pole has moved (backwards) over the years and has pulled on the plate attached to our house where the supply comes in and as a consequence has pulled on the…
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EDF making bizarre changes to monthly DD, landing me in debt
Hi, I'm in a position where I've lived in a house for 5 years or so and switched to EDF about 3 years ago. Everything was set up for Direct Debit and seemed to be going fine. They took regular meter readings and those readings appeared on my bills. They took regular payments which looked reasonable in size. My energy usage…
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MSE News: Npower to pay £3.5m for mis-selling - are you affected?
"Npower will pay £3.5 million to vulnerable customers after regulator Ofgem found it had mis-sold energy contracts to customers on doorsteps and by phone..." Read the full story: Npower to pay £3.5m for mis-selling - are you affected? Click reply below to discuss. If you haven’t already, join the forum to reply. If you…
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Cheap Energy Club - Helpline?
Hello, Is there any helpline to call for the Cheap Energy Club? I switched to npower using them and was promised a cash back and a free hotel stay. I got all the documentation from npower(taking months) but no mention of the offer. I called them up and they said to contact the switcher as they are the ones offering not…
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Pre-Payment Meter Bill???
Hi there! I was wondering if anyone could help me with some advice. I have a pre-payment meter for both my gas and electricity with Npower and have done for the past 5 years. I recently decided to move, and have now done so, to another supplier who do not have standing charges and have cheaper prices (Utilita). However…
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Problems Switching to Npower
Morning all, I recently switched to Npower, received confirmation that they would be supplying my dual fuel from the 29/11/2013 and so I submitted my opening meter readings on the same day. A few days later I received another e-mail from them asking for an opening meter reading, so I checked online and found that only the…
