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MSE power switch to nPower to be avoided

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Bobxall
Bobxall Posts: 3 Newbie
in Energy
I found that if I use MSE to switch supplier I'm then left stranded. I can't easily get back to MSE for help. Trying to get nPower to resolve things is hard. Thought I had made dual fuel switch October 13. 5 days before xmas still waiting to hear why electricity hasn't been switched.
Next time (and there will be one) I will switch some other way.

Comments

  • nPower
    nPower Posts: 1,319 Organisation Representative
    Part of the Furniture 1,000 Posts Combo Breaker
    Bobxall wrote: »
    I found that if I use MSE to switch supplier I'm then left stranded. I can't easily get back to MSE for help. Trying to get nPower to resolve things is hard. Thought I had made dual fuel switch October 13. 5 days before xmas still waiting to hear why electricity hasn't been switched.
    Next time (and there will be one) I will switch some other way.



    Hi Bobxall,

    Welcome on board. You should have received info about your electricity transfer by now. If you can pass your details to me using the email address in my profile page I'll be happy to get you an update on your electricity transfer. Alternatively, you can call us on 0800 316 3375 or 0330 100 8674.

    Thanks

    Leigh :)
    “Official Company Representative"
    I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile
  • keith1950
    keith1950 Posts: 2,597 Forumite
    1,000 Posts Combo Breaker
    MSE power switch to nPower to be avoided

    Its not just through MSE.....all switches to nPower should be avoided until they sort themselves out !!!
  • chistery
    chistery Posts: 206 Forumite
    Part of the Furniture 100 Posts Name Dropper
    I switched to Ovo over a month ago and heard nothing so far. Next time I'll be doing the switch myself.
  • penrhyn
    penrhyn Posts: 15,215 Forumite
    Part of the Furniture Combo Breaker
    Sign up with N-Power end up with the Company that dare not speak its name.

    Happy New Year to one and all.
    That gum you like is coming back in style.
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